Report: #1346145

Complaint Review: Emporium.Com

  • Submitted: Wed, December 28, 2016
  • Updated: Wed, December 28, 2016
  • Reported By: cylexana — Kansas USA
  • Emporium.Com
    PO Box: 10920 Wilshire Blvd,suite 150-9138
    los Angeles, California
    USA

Emporium.Com Totally Ripoff and Must avoid Company at all costs. los Angeles California

*REBUTTAL Owner of company: Response from Emporium

Show customers why they should trust your business over your competitors...

Dear potential consumers,

 

First off Avoid Emporium.Com's credit lines like is the bobonic plague.  This company is ran by complete morons where each department cant talk to one another.  My wife opened an account with this company in hopes to purchase gifts for the holidays.  I put the order on well before the holiday rush and it is now past the holidays and still have not received anything from them.  I called them daily for a week straight to get a status update and all i could get from the customer servies line was the order was in process and still in the warehouse I explained the frustations on why does it take a month to fill an order and all they could do for me was state that they would fill out a report to inquire about the status.  After a week of doing this and getting the same automated response I had had enough and told them to just cancel the order and cancel my account.  Again all they said they could do was they would submit the request and it would be processed by their cancallation team. 

I checked back daily for a week on there website and no change to the status was seen.  I called them back and inquired why after I cancelled the order does it take 00a week to update in there system that I do not want this order.  First when they reviewed my order in there system it was still showing in process (7 weeks at this point in time) and only a minor note that i called to cancel it.  All they could say is there must a problem in there system and all they could was file another report.  I told them this will be over a dozen reports now and still no update or cancellation.  Customer Service would just keep reporting the automated message about reporting the problem and as far as I can tell they dont do anything and just wait for me hang up.  

 

I have used several other similar companies in the past and never have I ran into any kind of problem them that I am getting from Emporium.Com.  I urge everyone to stop using this company as it is just a scam that just steals your information.  Again avoid these people like its the plague.  I would only wish this type of abuse to my worst enemy. If you use this company do at your own peril. 

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This report was posted on Ripoff Report on 12/28/2016 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/emporiumcom/los-angeles-california-90024-6502/emporiumcom-totally-ripoff-and-must-avoid-company-at-all-costs-los-angeles-california-1346145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are working to improve our customer service so that we can more quickly communicate with customers regarding their order status as well as cancelling orders in a timely manner.

We apologize it has taken so long to get this matter resolved. 

We understand your concerns, and will do what we can to provide you with information regarding your order cancellation. 

For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com


Sincerely,
Emporium Team

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