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Report: #1285453

Complaint Review: EMPS - Hagertown Maryland

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  • Reported By: Dial — Red Lion Pennsylvania USA
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  • EMPS PO Box 6600 Hagertown, Maryland USA

EMPS First Data Corp Steals your money with bogus fees Hagertown Maryland

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I have been with First Data Services,now EMPS,  for many years.  When they were part of Drovers Bank, and before.  They started hounding me about buying new processing equipment, over and over, then hit me for fees such as "not in compliance", "not PCI compliant," etc.  And their costs to process cards went up and up.  I am a small service business, and dont do huge amounts of credit cards, so purchasing (or even leasing at their exorbitant rates) did not make sense. 

 

Then, end of 2015, I decided to try to work with them or else drop them completely.  I asked three different reps to provide me alternatives, suggestions or ideas on how to lower my costs.  They each said, "of course, we want to help. We'll send you information on how to lower the costs and get more CC business."  NOTHING.  Each time.  NOTHING.  I told the last rep that I was going to go with Square for processing credit cards.  He jumped right in and said, "Oh, we have a program that is exactly like that.... It would work perfect for you.....I can send you info right away and get you switched over."   So, I confirmed my email and address with him and awaited the info.   NOTHING.  Again.  Surprise?  No, not at the poor customer service.  It gets progressively worse and worse.   

 

Now, I get my latest EMPS report and they are charging me over 26% in fees, non-compliance, etc. to process my little bit of credit card business.  26%.  THIEVES.  All these fees are garbage.  Meant to hide the fact they steal your money.  I finally get the message.  EMPS doesn't want my business.  I d**n sure am changing now..... I contacted Square, set up my account, notified my bank of no more payments to EMPS, and shut off the CC processing machine.  Should have done this long ago.  Hey EMPS.... steal from someone else.  I am done with you. 

This report was posted on Ripoff Report on 02/05/2016 04:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emps/hagertown-maryland-21741/emps-first-data-corp-steals-your-money-with-bogus-fees-hagertown-maryland-1285453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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