EMT Medical Debit Bank Account Several Times Chandler Arizona

My mother, Norma Jean Rendall, is 76 years old and no longer has the capacity to handle her own financial matters. I now have power of attorney for handling her financial matters. I have went over her bank statements for the last year or so and was shocked at the number of debits from her bank account including EMT Medical. There website states they are a online medical profile company and they have two plans. They have a individual plan for $287.25 and a family plan for $398.25. I verified with them on the phone that it would be a one time fee and is good for a lifetime. A telemarketer contacted her by telephone starting in April 2008. She agreed to purchase a individual plan for $287.25 and they took $287.25 from her bank account on April 4, 2008. She never followed through with them as she doesn't even have a computer or know how to use one and never did sign up on their website and enter any medical information. On April 29, 2008 they debited her bank account for another $287.25. On May 16, 2008 they debited her account another $392.82. On October 28, 2008 they debited another $398.25. On January 5, 2009 they debited her account another $199.12. We ended up closing her bank account in January 2009 and opened up a new one with Bank of America. They tried to take another $199.13 from her old account after the account was closed. They have taken a total of $1,564.69 from her account for something that should have cost $287.25 and is something she does not want or need. I contacted EMT Medical several times and no one seemed to have a clue as to what was going on. I finally talked to a person named Sarah Williams who is in their financial department around February 16, 2009 and she told me they were refunding around $700 to my mother. It is over a month later and my mother has received no refund.

Larry
Sacramento, California
U.S.A.