• Report: #324486
Complaint Review:


  • Submitted: Tue, April 08, 2008
  • Updated: Tue, April 08, 2008

  • Reported By:Aurora Illinois
EMusic.com New York, New York U.S.A.

EMusic.com EMusic Charged for Free Trial period New York New York

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I had signed up for 35 free downloads trial via www.emusic.com/machspeed. However I was required to enter the credit card info to verify and to pay for future membership. After signing up I noticed they did not carry the songs I needed so I canceled the subscription within 3 minutes via the online webform without any download. When I checked my credit card statement online there was a charge of $19.99. I called the number on credit card statement; I had three options 1-To cancel service by Web, 2- Cancel by US Mail and 3- Cancel by phone. I selected #3 and voice message told me to go to Website and cancel the service there!!!. I emailed the customer service and the rep. told me that my subscription has been canceled but they cannot refund for prior membership?

I have explained them in subsequent emails That it was a trial offer that I signed up for and they were not supposed to charge me for it. But they refuse to correct the billing error.

Aurora, Illinois

This report was posted on Ripoff Report on 04/08/2008 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/emusic/new-york-new-york/emusiccom-emusic-charged-for-free-trial-period-new-york-new-york-324486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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