Complaint Review: EMUSIC.COM - New York New York
- EMUSIC.COM 244 5th Ave, Suite 2070 New York, New York U.S.A.
- Phone: 866-847-0719
- Web:
- Category: On-Line Business
EMUSIC.COM Charging me since trying to unsubscribe from e-mails from its free trial period New York New York
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With the electric razor I bought in June of 2006 I was given "free songs" from emusic.com. The catch was I had to sign up for a free trial, give my credit card information and cancel within 30 days. DO NOT GIVE THEM YOUR INFORMATION!!!!
After receiving continuous spam solicitation e-mails, I had to log into said account to cancel the e-mails. I did this on June 20, 2008, and have been charged $11.99 every month since!!! I NEVER signed up or have used the services!
You know it's a bad sign when the company lists an illegitimate phone number (it's not 888, it's 866) to contact, and the first option is to dispute a charge.
When I called, they tried to deter me, saying I should call back at a less busy time or when the connection was better.
The agent claimed I subscribed to the service by logging in to cancel the solicitation spam. To appease me, he offered me 10 free songs if I didn't cancel the account. I laughed and explained I was reporting them to my credit card company, the Consumer Protection Agency, the Better Business Bureau and Norelco.
It's sad that in a time when companies should be providing incentives, they're taking advantage.
Katie
Grimes, Iowa
U.S.A.
This report was posted on Ripoff Report on 01/21/2009 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emusiccom/new-york-new-york-10001/emusiccom-charging-me-since-trying-to-unsubscribe-from-e-mails-from-its-free-trial-period-414325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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