Complaint Review: Encompass Insurance Claims Ray Rhodes - Carrollton Texas
- Encompass Insurance Claims Ray Rhodes P.O. Box 115001 Carrollton, Texas U.S.A.
- Phone: 469-732-2332
- Web:
- Category: Car Insurance
Encompass Insurance - Ray Rhodes Waiting till last moment to make a ridiculous settlement amount with mathematical errors. Carrollton Texas
*UPDATE EX-employee responds: Ray Rebuttal to Mark Settlement
*UPDATE EX-employee responds: Ray's Rebuttal to Mark Settlement
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DON'T LET ENCOMPASS/Mr.Ray R. BULLY AND MISREPRESENT YOU as I feel they had done to me!!! Look for a more professional insurance company.
I have been an CNA/Encompass customer since 1998, insuring my three homes and two vehicles. I was recently the victim of a person stealing my mint condition BMW 735il. This company that I have patronized for over a decade, placed my claim in the hands of Mr. Ray R. Mr. R. and Encompass, spent a month gathering information (I could have performed the same in two days if I knew the status of my claim), ran me through my policy's responsibility for rental car fees up to 30 days, and then waited till the last minute to let me know that they were going to offer less than any other sold model of car that I owned, mostly with much more miles, and substantially more than MY insurer would honor. In my opinion (and the opinion of others on this site), Mr. R. and his organization are trying to bully me into a settlement that is substantially below any of the comparable sales that I was able to research. Furthermore, Mr. R. informed me that I could hire an appraiser (money I do not have, as I am a disabled American) to compare values and re-adjust my case. I was told that I would have to pay between $300-$800 to do so, and I am wondering why this company that I have patronized for so long, with no claims earned in the past, would try to take advantage of a long-standing client, and try to rip me off (in my opinion). I sincerely hope you think twice before getting a policy with this company.
Mark
Catskill, New York
U.S.A.
This report was posted on Ripoff Report on 04/06/2009 06:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/encompass-insurance-claims-ray-rhodes/carrollton-texas-75011/encompass-insurance-ray-rhodes-waiting-till-last-moment-to-make-a-ridiculous-settlement-441101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE EX-employee responds
Ray Rebuttal to Mark Settlement
AUTHOR: Ray - ()
SUBMITTED: Thursday, January 16, 2014
This is in response to Mark complaint of 2009.
I am sorry Mark was an unhappy Encompass customer in 2009, but I was only following company guide lines in claim settlement. Due to his situation that is based on the over all evaluation of the field staff adjuster who inspected Mark BMW 735 IL. Encompass Insurance settled Mark`s claim by paying the vehicle actual cash value. There were no settlement errors as Mark stated, and he was made whole, and accepted Encompass settlement.
Ray Rhodes
#1 UPDATE EX-employee responds
Ray's Rebuttal to Mark Settlement
AUTHOR: Ray - ()
SUBMITTED: Thursday, January 16, 2014
This is in response to Mark complaint of 2009.
I am sorry Mark was an unhappy Encompass customer in 2009, but I was following company guide lines in claim settlement. Due to his situation that is based on the over all evaluation of the field staff adjuster who inspected Mark BMW 735 IL. Encompass Insurance settled Mark`s claim by paying the vehicle actual cash value. There were no settlement errors as Mark stated, and he was made whole, and accepted Encompass settlement.
Ray Rhodes
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