Encore Payment Systems / Prodigy, Advise your friends and business not to do business Addison Texas

Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.

We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or cs@encoreps.com.

Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.

Encore Payment Systems
Executive Management Team

Butch: I have been associated with Encore for over 3 years. Let me answer your complaints in order.
1) Encore is the parent company of Prodigy, it is not an effort to mislead just expand the customer base. If you really belive this is an effort to mislead then you must really hate Yum brands what with all their different brand names.
2) Customer Service is 24/7: In house Tech support is not but the after hours CS can resolve most terminal issues.
3) All leases in this industry are for the most part 4 years.
4) As for leads, they are what you make of them. People like you who think an appointment is a sale kill me. Exert some effort, knock a few doors. I have never seen someone who will cold call every day fail in this business.
5) As for upset merchants, people will complain about something sometimes for no reason other than they have a question you need to answer better.
I can say that in visiting with well over 1000 merchants there has been less than 10 times Encore could not lower their rates, provide better service and show the merchant how to increase their revenue.

I am proud to be associated with Encore and am tired of reading complaints from people who think everything shold be sunshine and puppies tails and merchants are going to be waiting, statement in hand for you to come sign tham up.

This is a business that takes effort and a commitment to learn. If you work hard, knock doors and see 20 people a day I can teach a monkey to do this job.