ED Magedson – Founder
Endeavor TelecomP.O. Box 674255 Marietta, Georgia United States of America
Endeavor Telecom Communications, data contracting company. Marietta, Georgia
Endeavor Telecom will recruit technicians to help them provide service in your local area. They will give you this nice legal contract, and once you agree to start taking work from them, they will waste your time, by sending you out on work orders with no or incorrect information. When you call to check in or out, they will keep you on hold sometimes for hours. They will cut the rate they have promised to pay you, if the job cannot be completed, even through no fault of yours, and even in fact if it is their customer's fault, by not sending the proper equipment, or possibly because the support person you are working with just is incompetent, and does not know how to program the equipment they are working on. I believe part of their strategy, is to turn even the simplest of calls into something where the technician sits on site for hours, mostly on hold, listening to paradise radio. This way they are liable to run up three to five times the actual amount of labor, by simply having each technician sit on hold for two to three hours, to complete a one hour call. None of this time is paid for. While they may tell you they are paying you for the hold time, they do not. They log you in, based on the time they finally picked up the phone, and log you out, based on the time you first entered their queue. Some of their clients are New Edge networks, and Megapath. Megapath, Speakeasy, and Covad merged recently. I was sent on a call, where a Covad technicain was supposed work with me, to observe how Endeavor was handling the Speakeasy installations. Endeavor actually gave me a "special" number to call, in order to not have my calls get lost in their queue, and have him see how long Endeavor makes their contractors sit on hold. As I am writing this, I have already been on hold for 16 minutes, because they have given me two work orders for the same customer, Megapath, with out the information I need to even start the job. I think if enough people get together, there should be a way to sue Endeavor for all of the time their contractors WASTE sitting on hold.. I think it would amount to millions of dollars if they were made to pay the technicians for the time on hold. We are paid to perform technical services, not sit around on our hands waiting for them to pick up the phone. I could not recommend Megapath, as they seem to not have a problem wasting people's time, the cost of course, which gets passed on to their customers.
This report was posted on Ripoff Report on 10/11/2010 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/endeavor-telecom/marietta-georgia-30006/endeavor-telecom-communications-data-contracting-company-marietta-georgia-649723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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