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Report: #306423

Complaint Review: Energy Enhancing Research Velatol - Redmond Washington

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  • Reported By: Las Vegas New Mexico
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  • Energy Enhancing Research Velatol velatol.com Redmond, Washington U.S.A.

Energy Enhancing Research Velatol Misleading offer sent by mail Redmond Washington

*Author of original report: Velatol--More on purchase agreement

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I, too, didn't read the FAQ's when I took this company up on their offer of a free bottle of Velatol. It's in that particular section of their website that they explain how their offer works; that is, if you pay $4.95 for shipping of the free bottle, they automatically put you on the monthly auto-order program.

I was a little concerned that I hadn't researched this thoroughly enough and was planning to go back to the site to read it more thoroughly when I received not one, but two, postcards from the company asking me why I hadn't signed up for their free offer. I admit it. This lulled me into a false sense of security. I thought, "Well, it looks like they lost track of me after they sent my order so I don't have to worry about being on their radar." Wrong. Sure enough, they sent me another bottle and billed me $54.90. By the time it arrived, I had done my homework and figured out that I can purchase two Kirkland brand bottles of Fish Oil from Costco, pay only $17.99 for them and come out with a smidgeon more of the product (Eicosapentaenoic Acid [EPA]: Velatol-3 Capsules = 1080mg/Kirkland--1 capsule = 540mg//Docosahexaenoic Acid [DHA] Velatol-3 Capsules = 720mg/Kirkland-1 Capsule = 360mg).

I received the charge of $54.90 and the capsules on the same day so they have this down to a science. I decided not to try to get a refund (they're willing to give you 70% minus $6.95 back) but did write to customerservice requesting that they cancel my automatic order. They responded with a polite note, fairly quickly, stating that they had done so.

If they really believe that they're offering a good product at a decent price, why would they feel the need to hide the fact that they're going to automatically sign you up for additional product? Also, maybe I'm paranoid, but I can't help wondering whether those cards were sent to make me do exactly what I did; that is, let down my guard and not investigate further. I do consider this to have been a fairly inexpensive lesson for me. I'll never, again, take anyone up on the offer of something free if they have to have my credit card number before they can ship.

Thanks for a wonderful website.

Deborah
Las Vegas, New Mexico
U.S.A.

This report was posted on Ripoff Report on 02/05/2008 03:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/energy-enhancing-research-velatol/redmond-washington/energy-enhancing-research-velatol-misleading-offer-sent-by-mail-redmond-washington-306423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Velatol--More on purchase agreement

AUTHOR: Deborah - (U.S.A.)

POSTED: Saturday, February 09, 2008

This AM I went onto the velatol.com website and pretended to be a customer that wanted a free sample. I put in a fake name and address in order to get to the screen where they ask for your credit card. Their Terms and Conditions are clearly printed in a small box underneath the spaces where you fill in your credit card info. I'm sorry that I didn't do this before I wrote my report; however, many of the things I said there, should still give someone pause before purchasing the product. Their claims about saving you money are simply false. And I was led to believe that they hadn't received my order for a free bottle (but, if I had been thinking straight I would have asked myself how they got my address). Just wanted to set the record straight. As a matter of principle, I believe that this type of marketing--automatic enrollment in a purchase plan--should be outlawed. This is different than the Book and Music Clubs that send you product that you have to return or get billed for (though I don't like those either) because they don't automatically sign you up for the Club in the first place.

If you're wondering why I took the time to check this out further, it's because I was planning to complain to the BBB; so far, they have no complaints against this company. I wanted to be absolutely certain that I was being 100% fair to them before filing a complaint. I may still do so, but doubt it will have any impact. I hope this has been helpful to someone out there.

Terms & Conditions: As part of this free trial program you'll receive a free 30 day supply of the Velatol, and you only pay $4.95 S&H for shipping and handling. This gives you the opportunity to try Velatol so you can decide for yourself if this is the right solution for you. If you are enjoying our solution, do nothing, and we will send you a 1 month supply of the Velatol 30-days after your trial order is shipped. You agree to allow us to bill the same credit card information you have used for this transaction for the discounted Velatol Extras Members amount of $49.95 ( plus S&H ) and ship you a 1 month supply of Velatol if you do not contact before the 23-day trial period. If you continue to participate in our Velatol Extras program, you will be billed and shipped a 1 month supply about every month thereafter.
You are not obligated to purchase after you receive your free 30 day supply and you can cancel anytime within the 23-day trial period. If you would like to cancel your membership, simply follow the cancellation instructions on our website. Even if you decide to cancel, please keep the FREE 30-day supply as our gift to you. No commitments, no hassles, cancel anytime. Please note this special offer is limited to one free 30-day trial of Velatol per customer. Your order for the free trial can not be cancelled. Shipping and handling for the sample is non-refundable.

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