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Report: #1376270

Complaint Review: Enterprise Car rental - Chandler Arizona

  • Submitted:
  • Updated:
  • Reported By: s baker — crockett California USA
  • Author Confirmed What's this?
  • Why?
  • Enterprise Car rental 2021 Alma school Rd(Cobblestone Tire) Chandler, Arizona USA

Enterprise Car rental Dishonest Chandler Arizona

*UPDATE Employee: Enterprise Cares

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Appalling service, their car leaked OIL on my driveway and they tried to say i hit something(I'd only driven it 12 miles!!!!)

VP was supoosed to call(HE DIDN"T) 

Area manager STeve Montoya(714 624 7668) called. He was full of it, apologies, he was going to make it all right. Gave me his personal cell phone #(714 xxx xxxx) Told me i would be hearing from a couple of companies who would come out and give an estimate to remove the oil.

Told me to call him if i had ANY concerns(HIs number is ALWAYS BUSY!??)

Not heard a WORD from anyone in over a week!!!

USELESS Enterprise! You used to be good. NOT ANY MORE. GO HERTZ!!

If you are going to lie to your customers you need to get BETTER at it!!

This report was posted on Ripoff Report on 05/31/2017 07:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rental/chandler-arizona-85286/enterprise-car-rental-dishonest-chandler-arizona-1376270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

POSTED: Thursday, June 01, 2017

s baker, 

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

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