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Report: #1185646

Complaint Review: Enterprise Car Rental - Hoover Alabama

  • Submitted:
  • Updated:
  • Reported By: Tammy — Birmingham Alabama
  • Author Confirmed What's this?
  • Why?
  • Enterprise Car Rental Hoover, Alabama USA

Enterprise Car Rental Agent wanted me to pay for damages that were previously on the car. Insisted me giving them 1,000 Hoover Alabama

*UPDATE Employee: Enterprise Cares

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I returned the rental and the new kid checks out the car then says that I dented the door and bottom of car and that I had to give them a check for 1,000.00.  He speaks to "Josh" the day manager at the location and Josh insists that I have to pay.  I wrote the check, then called an attorney and my insurance agent.  Both told me to cancel the check, then ask for a report of previous history on the car.  I got in touch with Enterprise Corporate office via email and someone local called me back.  He checked into the matter and said they pulled the history on the car and it had been wrecked previously.  Excuse me but the boys at Enterprise in Hoover KNEW that this car had been wrecked and were "scamming" me.  Also, I paid 36.00 to stop payment on the check.  RIP-OFF's at the Hoover, AL  location.  Renters BEWARE!!

This report was posted on Ripoff Report on 10/29/2014 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rental/hoover-alabama/enterprise-car-rental-agent-wanted-me-to-pay-for-damages-that-were-previously-on-the-car-1185646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Friday, October 31, 2014

Tammy, Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete details, exact renting location, contact information and any rental agreement numbers. Also reference #141031-002491 in the subject.  I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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