Report: #1354825

Complaint Review: Enterprise Car Rental

  • Submitted: Wed, February 08, 2017
  • Updated: Wed, February 08, 2017
  • Reported By: Jhuston77 — Channahon Illinois USA
  • Enterprise Car Rental

    Nationwide
    USA

Enterprise Car Rental Falsely accused of car damage Jacksonville Florida Nationwide

*REBUTTAL Owner of company: Enterprise Cares

Show customers why they should trust your business over your competitors...

 Rented car from one location went over pre exsisting damage. Pointed out something on front of hood was told it did not warrant being written down. (We have witnesses, had people with us both times) Dropped off car at a different location was told the damage was from us, and that we would be billed. We told them what the other location had told us, and where dismissed. We were sent a bill for over $900 , when we refused to pay and told them multiple times what happened were were told there was nothing they could do. Now bill sent to bill collectors. No matter what we say or how many emails we send being told we are responsible. Damage is on hood next to spot where hood is open and closed. Found out there was ten days in between our rental and last rental.

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This report was posted on Ripoff Report on 02/08/2017 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-car-rental/nationwide/enterprise-car-rental-falsely-accused-of-car-damage-jacksonville-florida-nationwide-1354825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

  • Jhuston77, 

    We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Regards,
    Carol H.
    Social Monitoring

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