Enterprise Financial Group Rude, high pressure sales approach Irving, TX Nationwide

I have been receiving calls from Enterprise Financial Group (EFG) companies and partners for years. It is disingenuous to say that EFG companies and their partners do not make outbound calls. Sometimes EFG companies and their partners make the outbound calls themselves. But more often, they use call centers to make the calls, asking if you still own a particular vehicle. If you say you still own the vehicle, their call center transfers you to either an an agent at an EFG company or one of their partners.   Even if EFG does not own the call center, their companies and partners have agreements with them to make and transfer the calls.

Once the call is transfered, EFG's agents all follow the same script, identifying themselves as either an EFG company or partner and saying that EFG is the company providing the extended warranty which they say is just like the manufacturer's warranty. Their agents are very resistent to sending you a copy of their proposed "extended warranty" or giving you a link to it online, saying they are required to get a downpayment first, then will send you a hard copy.  They say you can review it when you receive it in the mail and can get your money back if you cancel within 30 days.  If you are persistent and get to look at it before paying, you will see why they don't want you to see it first. EFG "extended warranties" are nothing like factory warranties and in fact aren't even warranties. They are service contracts loaded with exclusionary clauses used to deny claims that make them virtually worthless.

Hi Rich, thanks for the response. All materials about all EFG products are made available to anyone who is considering purchasing them. Additionally, all of our product materials have a contact phone number on them, should the person have questions. This is another indicator to us that someone is illegally using our name in these outbound calls. If you will call Alex, we will attempt to identify what company is calling and illegally using our name in their sales pitch. Thanks in advance for your time. Alex’s direct line is 800-527-1984, Ext 8337.

Alex.  Although I appreciate your response and concern, there is no need for further discussion.  I would like to suggest making it an option for potential customers to review materials and/or check information about the company before they make a final decision.  And that would entail providing a direct phone number to call the representative back.

Rich

Hello, my name is Alex Drasil and I’m the director of claims here at Enterprise Financial Group. We have been investigating the phone call you received since you left this report and I wanted to contact you directly to thank you for the feedback. EFG does not make outbound calls to customers to sell vehicle service contracts, we do not endorse this behavior by our partners, and we take direct action if it does happen. If you could contact me directly so that I can get more information from you about the phone call, then it will give us what we need to investigate this immediately. My number is 800-527-1984, Ext 8337. Thank you!