Report: #1121766

Complaint Review: Enterprise Rent-a-Car

  • Submitted: Fri, February 07, 2014
  • Updated: Fri, February 07, 2014
  • Reported By: guitarman — Citrus Heights California
  • Enterprise Rent-a-Car
    7649 Sunrise Blvd
    Citrus Heights, California

Show customers why they should trust your business over your competitors...

I rented a vehicle from this business in mid December and upon returning the car, the Enterprise employee had found damage to the vehicle's right rear door. It was apparently caused by a shopping cart striking the vehicle. The damage was limted to a half dollar size dent and two scratches to the paint about two feet below the small dent. Since the renter is responsible for the damage, I acknowledged as such. I first want to say that the employees at the rental facility were in no way responsible for this rip-off, it's their company's damage recovery unit that this missive is directed to.

Three weeks later, I get a demand for payment for -- get this -- $750 along with pictures they sent of the car undergoing repairs. They also sent the repair estimate that addressed doing things with the front door, which was undamaged in any way. They explained that they had to 'blend in the paint', again, we are talking about two scratches and a small dent, the type of repair than can be done by a 'dent doctor' for around $100. Instead, the auto body shop Enterprise selected went the whole hog by dismantling molding on the front door (which the body shop damaged in the process), and removing the side view mirror, so that they could apparently repaint the entire rear door and then some.

I contested Enterprise's claim because they also sent me pictures depicting another vehicle undergoing repairs along with the one I rented, so naturally I questioned whether they were billing me for the right car. I therefore filed a claim with my insurance company and let them figure out which car was which. They were able to sort through the mess. But it still came down to repairs for a small dent and two paint scratches.

So basically, they got their own estimate and got the job done, then demanded payment from me without giving me an opportunity to mitigate the loss. Their chosen body shop, no phone call to advise me of the estimate, nothing. Just a demand in the mail for payment. This is a shoddy and dishonest business practice. As a result I see no need to rent a car from Enterprise ever again. The sad thing is, I am sure they don't care.   

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This report was posted on Ripoff Report on 02/07/2014 11:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

"Customer Care" response is an autobot.

AUTHOR: Web Detective - ()

After each complaint, there is a nice e-mail allegedly from Enterprise, that states " your comment is important to us, please respond to Customer Care @ (or something close.)  If you right-click and look at the SOURCE of the response, you'll see that this an automated web script, not a real response from Enterprise.  Thank you, Enterprise.

It's nice to know that you care.  See you in court.

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#2 Author of original report

Waste of Time

AUTHOR: guitarman - ()

Sorry, but I think this will be nothing but a waste of time based on responses your company has given to other Ripoff Report entries. It will also be a waste of time after getting the runaround from your Damage Recovery Unit, which is apparently nothing more than a profit center for Enterprise. In fact, yesterday I received a call from one of your minions in your profit center who seemed to take delight in informing me that I was going to receive a nasty letter in the mail demanding payment or the matter will be referred to a collection agency.

Then, she suggested I pay up through your website!! This call was received immediately after my insurance company agreed to settle their portion of the liablity. They didn't even have time to call me yet to inform me. It's like your company is frothing at the mouth to get its money. Again, your business practices are reprehensible. I have even seen complaints where your company refers matters such as this to collection agencies, even if the victim has already paid your bill.

I will meet my responsibilities as I always do, that's why I have perfect credit. However, if I am contacted by a collection agency or if any derogatories appear on my credit report as the result of your unfair business practices, I will pursue any and all remedies available to me under law or statute, including civil action if necessary.

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#3 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

Thank you for bringing this to our attention. We would like to look into this further. Please email with your full name, the exact rental location, current phone number, rental agreement (RA) number, claim numbe and any other details. -Tatiana

When emailing, please list reference # (140207-002388) the subject line.


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