Enterprise Rent A Car Damage Recovery Unit Enterprise Tries to screw customers Dallas Texas

Just wanted to update the record, and give the management team at Enterprise some applause for reviewing my case, and understand where the issue generated.

Got a call today from a District Manager, explained that the issue was an operational one, and recognizing that the process needs improvement to prevent consumer dissatisfaction.   I gave him some feedback, and some ideas to help prevent these issues going forward.

I am sad it happened in the first place, but glad to know that if you address it on the correct level, you can get to a higher level of customer satisfaction.

Special thanks to the Social media team at Enterprise who monitors this board, it never happens without you.

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130919-001927 in the subject line. We look forward to hearing from you.

Respectfully,

Mitch

Social Media 

Enterprise

So then, somebody else needs to do your thinking for you?  Apparently so when you said "It was never suggested I look at the interior".  YOU are responsible for the ENTIRE car.  As such, its COMMON SENSE to check out the ENTIRE CAR before you sign a contract which obligates you to any new damage! 

For all they know, YOU caused the interior damage because they have NO RECORD of it being pre-existing before you signed the contract.  Let me save you further trouble here...don't bother claiming"you must work for them" because somebody was blunt enough to tell it like it is, because I don't work for them!