Enterprise rent a car fraudulent damage charges Dayton Ohio

Yes, one is responsible for the rental car damage when in his care.  But I have been driving personal and rental cars for over forty years and have never had a car damaged by someone sitting on it.  The scrutiny of the hood given by the return agent is awfully suspicious.  Enterprise has too many of these dispusted damage claims for this not to normal business practice for therm.

I just received an email today stating that it was in fact prior damage that was done to the vehicle and we just didn't see it when I picked up the vehicle. Which as I explained previously it was difficult for the untrained eye to see it. I am a little disheartened by how I was treated by the reps at the Dayton, OH Riverview ave when I told them I didn't damage the vehicle. I understand they were just doing their job but i also understand there is a certain level of professionalism you must maintain in customer service and that was not the case.

Also I felt very disrespected by the lady I spoke to when disputing the claim. Between my fiancé and I we've rented from Enterprise 8-10 times over past 3-4 months, sometimes up to a week at a time and I will definitely second guess that going forward. Especially that location. The part that made me the most upset is due to the hold on my $250 for something I didn't do I had to go a whole week without power in my house (with a child) because I was unable to pay our bill.

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details. -Tatiana

 When emailing, please list reference # (130522-001322) the subject line. 

 Dear Sir.

Where I can understand your concerns about the rental car. Everything is spelled out in the rental agreement that you signed. Im 100% sure the wording in the contract states that you are personally responsible for the vehicle once it leaves the lot. Now I do believe that you have taken great care of your rentals, and have done so through all your rentals. However, you didnt damage the car, but someone may have sat on the hood of your car while you were away from it and it was parked. It is a unfortunate turn of events. You yourself did not damage the car, but it was damaged during your use of it. There in lays the problem. YOU are accountable for any damages done to the vehicle while in your possesion. The only way to avoid this is to make sure you go over the contract in more detail with your next rental and purchase the "Accidental Damage" insurance that is offered to you.

To solve this problem you will need to submit that the damage wasnt visible to you upon pick up or return. You need to ask if your own isurance can handle it. You need to ask for 3 seperate apraisals from non-rental company mechanics. You need to ask for any paperwork on any accidents that particular car may have had.