Complaint Review: Enterprise Rent-a-Car
- Enterprise Rent-a-Car
3415A WEST FOX RIDGE LANE
- Phone: 812-374-2575
- Category: Auto Rentals
Enterprise Rent-a-Car "Damage" Scam Muncie Indiana
*UPDATE Employee: Enterprise Cares
I am deeply frustrated and disappointed at this business. The car I rented already had extensive damage when I received it. The associate, Sarah Hadaway, that I rented the car from at the Muncie branch, pointed out many dings in the car and verbally told me that these were normal wear-and-tear on the vehicle, and I would not be responsible for them. She did not write down a single problem with the vehicle assuring me that all of those are already noted.
When I returned the car in Muncie, the associates tried to point out damage to the car in the rain. I could barely see the car or the “supposed” damage that they were pointing out. I explained to both associates that I did not damage the car. I was asked to sign a paper that stated no damage was done to the car in my possession, and I was specifically told that I was in no way agreeing to any guilt. So, I was very surprised to receive a bill for almost $850.
I asked the company for before-and-after photos of the damage, but instead received only non-time stamped photos of the damage that appear to have been contrasted to make it look worse. The bill I received from the mechanic included charges for things that were not even near the scratch. I complained to Damages, but they will be pursuing the charge.
This report was posted on Ripoff Report on 05/07/2013 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-rent-a-car/muncie-indiana-47304/enterprise-rent-a-car-damage-scam-muncie-indiana-1049071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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