• Report: #1159692
Complaint Review:

Enterprise Rent A Car

  • Submitted: Sat, July 05, 2014
  • Updated: Sat, July 05, 2014

  • Reported By: SickAndTired — Insanity From enterprise New Jersey
Enterprise Rent A Car
Nationwide USA

Enterprise Rent A Crap I.mean Car Unidentified even when asked- spoof cell #s & impersonating law enforcement fraud, threats, impersonating law enforcement, lying, uneducated employees, fake, spoof cell numbers, cloud numbers Short Hills AND Riverdale Nationwide

*UPDATE Employee: Enterprise Cares

*Author of original report: Hi, thanks for your response

*Consumer Comment: Two comments

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I rented from enterprise in PA two weeks after after I had an automobile accident, I got picked up extended families house and gave their phone number in the event the driver got lost. I was to be given a car of equal value I was given a tiny compact Chevy the only car available and the only car in the parking lot after I was told I would be given car of equal value. after approximately one week I switched vehicles at a different enterprise in New Jersey. 2 to 3 weeks later I got in a car accident again with the rental car. Once I healed enough  from my injuries I went back to the PA enterprise to have the car evaluated. I then left with said car to continue my day and appointments weeks ahead.

Originally when I receive the car in PA I was registered by a new employee. Upon filling out my information in his computer he was told to look at the back of my license for my updated address by his supervisor. He then screwed up the entire entry and had to re do it unsupervised.approximately one week after the accident left the rental my extended family started getting 8 to 10 calls a day from enterprise not including hang ups. I rarely received a single call on my cell phone. I was told then from enterprise they were taking it upon themselves to build my credit card $300 message on my cell phone for the bill to date.

Of course it was denied I was also told I owed $1,500, my deductible, upfront upon returning this vehicle while they were billing through my auto insurance for the rental. the endless amounts of phone calls and hang ups at my extended families home begin creating huge string in our personal relationship as I was unable to stop these calls although enterprise had been told numerous times AS WELL AS my crossing the number off any paperwork I filled out when I had returned to have the car evaluated for its damage. The calls consisted of numerous threats of reposession, reporting it stolen, the amount of my bill(which I did NOT owe due to insurance billing PLUS secondary insurance/claim number billing from thr second accident on both sides /mine and the person who hit me's claim#s).

my adjuster, my attorney, my insurance agent all agreed filling should be through a person who hit me insurance company and I should not have to put out a dime. All the while I had been attempting to go too doctors and legal appointments the added stress aggravation threats I recieved and my extended fsmily received calls from 6 a.m. To 11 p.m. From personal cell phones of said supposed Enterprise employees, spoof and cloud cell numbers from all over the United States including Georgia and Florida, text to my cell phone from personal enterprise suppose that the employees at 6 a.m. 8 a.m. Up to 11 p.m. Along with my cell phone ringing no message left and they would hang up. My adjuster had been handling everything alongside my attorney showing me all bills should be through the other woman's insurance.

Two days before and after the holiday I received yet another call from my adjuster normal tone no problems announce to me that she was still trying to contact enterprise and was awaiting additional paperwork for the billing to go through the appropriate channels. One day before a national holiday at 4 p.m. I received a phone call from a supposed to Detective for me to call mediately based on a report of a stolen vehicle. Within 30 seconds I also received a text from a different phone number telling me to call this person. Upon researching the phone numbers I learnt both numbers work loud numbers meaning there was a fake forwarding number given to me while the person on the other end of the line could stay in hiding with their real cell phone number.

By then received a call from a supposedly enterprise corporate employee threatening to immediately call the police and report the car stolen. My attorney gone for the day my adjuster now gone for the day facials timing precise to attempt to threaten and bully meto again try to get what they wanted. I asked the detective what police department they worked with they don't work with one they are personally hired company by Enterprise. I told them to contact my attorney and I hung up. I called the suppose at corporate enterprise employee who will not give me her real name title at enterprise or her direct corporate number at her desk as she called me from her personal cell phone she continuously threatened to call the police and report the car stolen if I do not agree to certain terms within the next 5 minutes. She then said I could contact her all weekend if need be because it was her cell number.

I have been dealing with this for well over three weeks although enterprise has been told and their employees do not contact me whatsoever from the excess of strain emotional distress anxiety an inability to handle all of their threats which are empty I have been told on and off for over three weeks my rental car was going to be repossessed or reported stolen all empty threats. So why would I think anything different from someone who cannot even identify themselves or from said detecrive who is not with law enforcement. I will be attempting to file harassment charges restraining orders and they hope to all communication to me by any enterprise employees or companies hired thereof and they will need to either speak to my adjuster for my attorney. I have been told by everyone on my side adjuster insurance agent and so on that if it is not an insurance adjuster from either company mine or the woman who hit me I do not have to speak to anyone else and I intend to listen to this advice from here on out.

I have been told by the enterprise corporate fake employee she is reporting the rental stilen now on monday morn. Instead of this paat Friday if 8ts not returned by 8am Monday-of course again bedore my adjusters and atrornet can make necessaey calks. She akso refuses to give me her supercisors number as well. Enrerprise ALSO stated I dekibrately gave incorrect info when renting the car-all due to their employee entering my wrong addy in their system. The police rpt from the acxidenr and everytging ekse haa the correct info. My attoorney was told I delibrately did not bring the rental to be eval. After the rentql accident although i have all paperwork signed by their employees.  The NJ enterprise and the PA  enterprise have NO isea what either is doing NOR what paperwork they gave.

They are aaboth harassing and threatening me all within ONE to TWO daya AFTER my adjuster and insur afent was telling me things were under control and the appropriate calls were made to the other adjuster a long list all claim information given and needed and that billing was underway or will soon be and the bill would be paid enterprise but I always contradict anything that was going on filling it with their empty threats and harassing calls I would insure them all is taken care off on one phone call within 3 days I would receive a call from someone else insisting the car was going to be reported stolen and everything else I am NOT able to handle the emotional turmoil family strain anxiety and stress Enterprise has put me through. I will never use enterprise again and I will insist any insurance company I have if I am sad we ever in a position again eating a rental car will use a different company for me because I will refused to use enterprise are any affiliation with ever again until the next chapter of my saga thank you

This report was posted on Ripoff Report on 07/05/2014 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-rent-a-car/nationwide/enterprise-rent-a-crap-imean-car-unidentified-even-when-asked-spoof-cell-s-impersona-1159692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Sick and Tired, thank you for this post.  I also saw the post on other media sites and received your email. Please see my emailed response and get back to me with the requested information so I can help you resolve this concern.  #140613-001396 is the file associated with this matter and can be referenced in any Email to us at care@enterprise.com.  I look forward to hearing from you.


Chris M

Social Media Monitor

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#2 Author of original report

Hi, thanks for your response

AUTHOR: SickAndTired - ()

Actually, my insurance under the FIRST claim (inital accident which I retained the rental from) paid 30days under (supposed max of rental for that claim#).  A second accident, weeks later (creating a second claim# in said rental car), would entitle me to another 30days rental agreement under MY insurance policy, as WELL as, additional coverage/bill paid for rental extended time from the other persons insurance co (a diff claim # (3rd claim # truly) as well. 

ENTERPRISE has refused to bill, anywhere BUT the 1st claim number, although is looking to retain monies for damages of the rental car, under the 2nd claim number, as well as the other womans insurance (or so it seemed). Enterprise has been told, on numerous occassions to cease contact with me, and to soly deal with my adjuster, the other adjuster, and my attorney. The additional problem is, I am in NJ the accient was in PA, my attorney cannot represent me for the accident but CAN reprsent me for the hell, scare tactics and wrong billing, ecessive harassment etc etc.  When enterprise called them, asking if they were representing me for the auto ACCIDENT- of course the answer was no- and no they would not furnish letter of representation.

BUT, regards to the additional hell I have endured, he can and will be representing me.  Enterprise, is using so many different avenues of scare tactics and harassment, between both local NJ and PA offices, supposed Corporate office, and an additional now I learn 'outside' company, who posed on the phone as law enforement and as a 'detective', that they are screwing themselves by allowing or not rounding up their hounds in due time as my requests to be not contacted have been ignored if not down one avenue, but another, as well as numerous frequent re attempts from the same offies I have told to NOT contact me whatsoever.

My attorney, has been dealing with them sporatically for three weeks, as well as my insur adjuster who has been constantly asking for the needd paperwork to help in this matter, at which enterprise refuses to furnish to them, also I have had less harassment from enterprise on MY cell from them in this time frame (local NJ PA offices- obv still from corporate -I'm assuming, and a FAKE detective, (although my xhusband, and extended family is still recieving their fair share of utter hell endless calls and hang ups from all of them) UP UNTIL 1hr before a MAJOR holiday weekend, at which my attorney, and adjusters were then gone for the day, and full weekend obv to enjoy said major holiday weekend,

Enterprise then amazingly timed their scare tactis to call and harass me personally on my cell phone w said detective posing as law enforcement, and the supposed ( I can't confirm it is corporate enterprise as is a PERSONAL cell phone w someone 'saying' they are from corporate enterprise). Not surprising to me, I have a voice message from MY adjuster just 12hrs prior to this 'corporate employee and fake detective calling w entrapment, timely harassment and extreme threat of calling the police and the car in stolen 4pm prior to a MAJOR holiday weekend is to start), stating no qualms, threats, need to return the car or other, only that she has put in yet ANOTHER call into enterprise, and is STILL awaiting the necessary paperwork, and that she would put yet another call into them again.

I hope this clarifys more,  I am avidly looking personally to pass the time and massaive stress and full aggravation, ways to press MORE charges against them, as well as ADDITIONAL attorneys wanting to file said charges or any othe ways they see fit to put this company in its place as it is NOTORIOUS for their fake impersonators, con artists, lies, deception, threats and beyond extended harassment. THAT is my problem, IF enterprise would have respected my numerous requests to NOT contact me in any shape or form, I am sure I would not be as LIVID as I am while trying to enjoy time away with my kids and more.  Instead I have a lingering stress load big enough to kill an elephant of massive size on my shoulders weighing on my heart and bloodpressure. 

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#3 Consumer Comment

Two comments

AUTHOR: FloridaNative - ()

1) You really should have gone through your insurance company for both accidents. They will handle it properly and collect from the at fault driver's insurance company. i don't understand your attorney giving you the advice of not using your own insurance company to file the claim for each accident - unless you were uninsured.

2) Sounds like the 'debt' has been transferred to a collections type agency -either in-house or outside of Enterprise to use these types of severe collection tactics. What I don't understand is why they are contacting you when you have an attorney. Normally all contact is to go through the attorney. I have been in an accident where I was hit from behind and my attorney handled all communications (except for diminished value). What is your attorney doing for his fee? You shouldn't receive any of these calls.

Find out who the collections agency is and file a complaint with the CFPB and other agencies. Look up how to handle rogue collectors on the various legitimate credit websites for more detailed information.

If it is the insurance department of Eterprise (possible but not really probable) then report them to the Insurance Commissioner of your state.

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