• Report: #790183
Complaint Review:

Enterprise Rent-a-Car

  • Submitted: Tue, October 18, 2011
  • Updated: Tue, October 18, 2011

  • Reported By: Jesse — Orlando Florida United States of America
Enterprise Rent-a-Car
Philadelphia Airport Philadelphia, Pennsylvania United States of America

Enterprise Rent-a-Car Enterprise More Fishy Business at Enterprise Rent-a-car in Philadelphia Aiport Philadelphia, Pennsylvania

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On Oct. 13, 2011, I picked up my Enterprise rental car (at PHL) after the obligatory hard-sell on the car rental insurance (I declined). The helpful agent and I reviewed the exterior of the car and found no noticeable damage. 

During my three day rental, the car driven without incident and stored in a home garage at night. 

Upon return of the vehicle at the Philadelphia Airport on Oct. 16th, I watched a customer argue with a manager over a questionable damage claim. 

As this argument was finishing, another agent circled my car multiple times looking for damage. As if watching a bad movie with horrible foreshadowing, the agent called over the same manager (Michelle) and pointed at my hood. I could only smile. 

Upon leaning down and catching just the right reflection of sunlight, four small dimples were visible on my hood. I was asked if I knew anything about this "damage.". [continued below]....

Here's a video of my rental car:

I explained that (a) no damage was done to my car while in my possession and (b) neither I or the original agent noticed these dimples.

If I rented the same car today and saw these dimples, I still wouldn't have noted these on any report (so small). If I looked hard enough, I could probably find 10 more like it.  

Everything about my experience, from start to finish, just smelled like a revenue opportunity for Enterprise. I wouldn't be surprised if agents/managers were compensated based on these faulty damage claims.

Here's another report from the PHL airport just a few days ago: 

I haven't heard from Enterprise Rent-a-car yet on my damage claim yet, but I refuse to pay anything for this claim. 

This report was posted on Ripoff Report on 10/18/2011 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-rent-a-car/philadelphia-pennsylvania-/enterprise-rent-a-car-enterprise-more-fishy-business-at-enterprise-rent-a-car-in-philadelp-790183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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