Enterprise rent-a-car WARNING!!: Largest rental car company is commiting FRAUD on its customers for profit Portsmouth Virginia

As I go to rent a vehicle from Enterprise, the next morning I see that the tire indicator light has come on. Being that we have had a drastic weather change (75deg F to 52deg F) I figured that the temp was the cause of the indicator light since I could not confirm from a visual inspection of the tire that the air pressure was too low. I have an air compressor readily avaliable and it took 5 secs to inflate the tire to its proper pressure. 5 days go by until the light comes on again. That is when i then contact Enterprise about the problem and bring the car in. The employee (Ty) insured me that it was not a problem, they would repair the tire and put me in a new vehicle. A week passes and i recive a call from Enterprise. They then tell me that i am responsible for the cost of the tire ($125) because they could not repair it. I explanied what happened and the Enterprise manger Jack, then became rude and dissrespectful to me over the phone, I tell him we would have to talk personally. When I went to the location he was not in at the time. I wait untill the upcoming monday to discuss the situation again not before checking out my credit card statement and discovering that Enterprise STOLE $100 from my credit company. Nothing at all was discussed about the deduction of my account, the managment was RUDE and then took it upon themselves to charge me as they felt necessary. Why $100 and not the $125 was that a sorry we were assholes discount? I am not sure, but I do know that they have no documentation showing the tire was properly inspected before the car was given to the next renter the same day. Bottom line: Enterprise does not want anyrepair cost, customers fault or not, to come out of their pocket so they will find any excuse and agrue with their customers in a demeaning manner to avoid loosing money no matter the amout! Please, if you are a hard working common man/woman avoid enterprise at all cost, they have many rental car companies with compettitive prices and excellent customer service. Its time we stop conforming to the big corporations that have a demonic thirst for money! 

Enterprise Rent-a-Car

2841 Airline Blvd

Portsmouth, VA 23704

Area Manager: Jennifer Vincent