Enterprise Rent A Car ripoff If you purchase insurance ask questions - misreprensation of services purchased! Scranton Pennsylvania

I have rented a car from Enterprise 3 times in all. There was no problem until my last rented vehicle, when we where invovled in a minor fender bender.

When I went in to fill out my paperwork I informed them as I always did that I wanted to take out the insurance so I can have the peace of mind of driving a different vehicle. I was told this would cost 10 extra dollars a day, of course I agreed and then signed where they asked me to sign.

This was a major relief since there were already pending claims on my own insurance. When I took this vehicle back to report the accident I was informed that the insurance I took out only covered their vehicle. I almost fell to the floor.

My complaint: Never once did any of the employees tell me about there full & partial coverage plan. Why would anyone take out partial coverage? This does not make sense to me.

There so called full coverage cost 20 dollars a day. AGAIN, this was never mentioned to me, if it was this is what I would have taken and not scammed into thinking I was fully covered by there 10 dollar a day coverage,which is what I thought they only had.

To top this all off now they went and reported their vehicle to my State Farm my insurance company, I know I bought coverage on their vehicle.

Need I say more. HELP.

Susan
Scranton, Pennsylvania
U.S.A.