Report: #1133661

Complaint Review: Enterprise Rental Car

  • Submitted: Tue, March 25, 2014
  • Updated: Sat, March 29, 2014
  • Reported By: Parent — Atlanta Georgia
  • Enterprise Rental Car
    3907 Main St College Park, GA 30349
    College Park, Georgia

Enterprise Rental Car unlawful persecution / seeking damage recovery for normal wear and tear damage College Park Georgia

*UPDATE Employee: Enterprise Cares

*Author of original report: pictures

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I was envolved in an auto accident that caused severe damage to my personal vehicle. The at fault drivers insurance company arranged for a rental while my vehicle was being repaired. Originally when I went to Enterprise the only vehicle they had was a pickup. I agreed to accept this vehicle but I was told that they would call as soon as they had something that was more economical to drive. I dropped my personal vehical off at the repair shop and was told that it would take 3 weeks to repair because they didnt have all the parts in stock. I called Enterprise The next day and was given a smaller Nissan to drive while my Auto was being repaired Enterprise took My credit card information for the deposit on the rental,

The at fault insurance company was being directly billed for the rental. I get my vehicle back and there is something going on with it mechanically so I call the insurance company and let them know what was going on and I was advised to take it to a Mechanic. [continued below]....

..... The mechanic told me that the Aframe was bent and that some suspension parts needed to be replaced. This caused me to have to stay in the rental for an additional two weeks. When I got my car back the paint on the front bumper cover began to peel off. I took it back to the body shop dropped it off and went on to work.

I am a truck Driver, Im in North Carolina and I get a call from the Manager of Enterprise and he tell me that they have been looking for the car and that they have reported it stolen because they trided to charge my credit card and it didnt go through. I explain my situation and I tell him that I am not stealing this car and Ill be in there tomorrow to drop the car off. I get another phone call from him later that evening and he tell me he needs the car now. So I drop my load drive back to Atlanta and take the car back to the Enterprise location in College Park and drop it off no Damage on the car. I call him that night and then the Next day to confirm they have recieved the car and I ask him what my balance is on the rental.

He gived me My balance and I go in the following Wed to pay him. Kenneth Roy tells me that it has to be in cash. So I pay him in cash and ask for a reciept. He gives me a printout of the cash transaction and Im leaving he stops me and says there is damage on the car and shows me two very small dents on the trunk top ( smaller than a nickle, and only seen if your looking at an angle ) I explain that the car was presented to me on a flat surface and I wasnt looking down at the car when I took it . He said to me well Im just telling you so that you will know. I leave think this is behind me.

In January 2014 I was stopped by the police in my neiborhood with my children in the car ages 10. 14, 16. The officer said that my tag was showing no insurance. I gave the officer my insurance card and drivers licnese . he came back to the car and said that my insurance was valid but there was a warrant for my arrest for a stolen vehicle. This is a felony in Georgia. I was arrested with no bond and had to endure the frustration and embarasment of this wrong. When I got to the Station I had an opportunity to talk to the investigating dective, the detective called Enterprize and the manager at that location told the detective that the vehicle was not turnned in but was recovered in Chicago. I spent 3 nights in jail because I could not get a bond because it is a felony charge.

My wife called Enterprise and they would not give her a simple statement saying where the car had been turnned in too Which was the location it was rented from. Enterprise has been sending me a bill for damage to the rental in the amount of 1100.00 if this is a tattic that they use to grow their revinue this is a shame. Stay away from this location. Ive had positive experiences with this company but it appears that this location has some customer service issues. If anybody know how I can sue these people please let me know.. I have lost my job and noone will hire me because im facing a felony . My life is on hold because my credit card didnt go through and these people want tell the truith to the detective.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()


Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at with the complete details, exact renting location, and any rental agreement numbers. Please reference #140331-002418.  I look forward to hearing from you soon.


Social Media Monitor, Enterprise Rent-A-Car

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#2 Author of original report


AUTHOR: Parent - ()

I have pictures and the reciept that Kenneth Roy gave me .

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