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Report: #1237781

Complaint Review: Enterprise Rental Car - Edwardsville Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Lindsay — Pittston Pennsylvania USA
  • Author Not Confirmed What's this?
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  • Enterprise Rental Car 33 S Wyoming Ave Edwardsville, Pennsylvania USA

Enterprise Rental Car Enterprise False Damage, Claims, Not Right, Unfair, Car Damage to Beat Up Rental Edwardsville Pennsylvania

*Consumer Comment: I totally believe this happens all the time at Enterprise.

*UPDATE Employee: Enterprise Rent A Car

*Author of original report: Be there

*Consumer Comment: Guess What?

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My car got hit while it was parked outside my house one night. No insurance information was left. I called my insurance and filed a claim. The claims department set up the rental and all of the information for me. When I spoke with the rental car place, I stated I did not want any out of pocket costs and did not care the type of car I got.

 

They chose the Enterprise in Edwardsville. I dropped my car off at the body shop on Monday morning around 9am. Enterprise picked me up and took me to the location. They advised me there would be .62/day cost for the car. I told them I did not want any out of pocket costs. They were going to put me in a different car that would not cost me anything. An hour of walking outside in the heat later, we could not find the other car on the lot. I ended up saying fine give me the car for .62/day.

 

I was already aggravated because they were money hungry from the start. The guy then stated he needed to "clean" the car up. The car was a mess when given to me. I had to wash and vacuum the car because it was dirty and smelled like an ash tray. Mike, the guy that gave me the car, walked around the car with me. He pointed out a couple scratches on the back bumper and driver side of the car. I took pictures and pointed out a crack in the windshield. He reassured me not to worry that the damage on the car isn't substantial enough to mark on the contract as damages. I should have pushed back, but I didn't expect them to screw me.

 

I had the car from Monday and dropped it off Wednesday around noon at the body shop. I called Enterprise they gave me a quote of $48 back on my card from the deductible. A few hours later I get another call from Enterprise accusing me of causing damage to the rocker panel and cracking the rear bumper. I did not do any damage to the car.

 

Funny thing is, there was a lady being accused of the same exact thing when I went there to dispute the damages. Coincidence? I do not think so. Seems to me they saw I declined the extra insurance, did not inspect every inch of the car, and did not want any out of pocket costs, and wanted to take advantage of me. They wanted to get their piece of crap car fixed. They found damage that they knew a normal person would not look for and pinned it on me.

 

They are not getting a single cent off of me. I am waiting for the general manager to call me back. I am not happy!! This is so ridiculous. Do not rent from Enterprise ever! They are rip offs and should not be in business.

This report was posted on Ripoff Report on 06/24/2015 03:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rental-car/edwardsville-pennsylvania-18704/enterprise-rental-car-enterprise-false-damage-claims-not-right-unfair-car-damage-to-b-1237781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Consumer Comment

I totally believe this happens all the time at Enterprise.

AUTHOR: boone1981 - (USA)

POSTED: Sunday, December 13, 2015

 Read my report. A similar thing happened to me. Enterprise is crooked. They churn damages from one renter to another. Thats how they are sble to rent so cheap. They need to be investigated and shutdown For this. They are criminals !

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#3 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - (USA)

POSTED: Tuesday, June 30, 2015

Thank you for bringing this to our attention Lindsay. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150630-003092. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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#2 Author of original report

Be there

AUTHOR: - ()

POSTED: Wednesday, June 24, 2015

 I was there...they are reporting the damages after the fact...I have pictures... I did not fail at anything...thank you for your input though...I am not in the wrong here

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#1 Consumer Comment

Guess What?

AUTHOR: Jim - (USA)

POSTED: Wednesday, June 24, 2015

You say you dropped the car off at the rental location.  As per your posting here, you were aware damage could be charged back to you as you went around with their person and noted damage for them.  Since YOU KNEW you could be on the hook for damage, why did you just leave the car there WITHOUT having it inspected in your presence? Quite simply, you have no way to defend yourself because YOU FAILED to have the car inspected when you brought it back!  Who knows, maybe somebody damaged it while it was parked there!  You cannot verify that ore anything else they claim.

Next time...if you're going to rent a car on the cheap without taking the CDW option, BE THERE at the start and BE THERE at the end when they do the inspection.  Otherwise, you cannot verify anything.

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