Report: #930769

Complaint Review: Enterprise Rental Damage Recovery

  • Submitted: Wed, August 22, 2012
  • Updated: Wed, August 22, 2012
  • Reported By: Kris — Henderson Colorado United States of America
  • Enterprise Rental Damage Recovery
    22 Main Street
    Longmont, Colorado
    United States of America

Enterprise Rental Damage Recovery False Damage Report Longmont, Colorado

*Consumer Comment: Share Your Story-Provoke Change

Show customers why they should trust your business over your competitors...

I had to rent a car for some warranty work that was being done to mine.  When we were taken to Enterprise, we were met with a new employee that had just started.  She took us on the walk around to point out any "major" damage to the Ford Escape.  I had never rented a car before so when she said that little indents and scratches were normal wear and tear, I believed she was telling me the truth.

We did point out a couple of dents that were larger than a quarter but none of the other knicks, scratches, etc.  I returned the car to the dealership a week later.  Six weeks later I get a letter from the Damage Recovery Unit saying I owed them almost $1,100 for damages when the car was returned that would be explained on the following page.  The only thing that it showed was the amount of damages.  Not what they were or where.  I returned that car in the same condition as when it was picked up.

I filed a no damage claim with my insurance the same day as receiving the letter.  I will hope they will take care of it.  I think this is a scam, especially after reading all these and many people having the same experience.  Shame on Enterprise!  I will never rent from them again and will definitely give my opionion to others!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/22/2012 06:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Share Your Story-Provoke Change

AUTHOR: Benu - ()

Hello :)

I am gathering similar stories like mine. My Ripoff Report is #1169475. Would you be willing to provide your evidence for your story? The more stories I have, the better the expose. Please reply in a rebuttal and I will send more info. I have also posted a Craigslist post for anyone who has experienced the same thing from this national company. Thank you.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.