Report: #1037343

Complaint Review: Enterprise

  • Submitted: Sat, March 23, 2013
  • Updated: Sat, March 23, 2013
  • Reported By: concerned consumer — Bethesda Massachusetts
  • Enterprise
    River Road, Bethesda, MD 20816
    United States of America

Enterprise makes false claims on car rental damages Internet

Show customers why they should trust your business over your competitors...

To make a long story short, make sure you take photos of the car you rent.  When I rented the car, I pointed out scratches on the car but the agent said "we don't charge you for normal wear and tear".  then when the car was returned, they claimed there were new scratches.  My problem is that I hadn't insisted on the scratches being noted on the car.  When I called and asked them not to do any work until I saw the car, my request was ignored and the repair took place.  Lessons learned, no matter how small make sure it is marked; take photos in front of the agent before leaving.  
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