• Report: #1037343
Complaint Review:


  • Submitted: Sat, March 23, 2013
  • Updated: Sat, March 23, 2013

  • Reported By: concerned consumer — Bethesda Massachusetts
River Road, Bethesda, MD 20816 Internet United States of America

Enterprise makes false claims on car rental damages Internet

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To make a long story short, make sure you take photos of the car you rent.  When I rented the car, I pointed out scratches on the car but the agent said "we don't charge you for normal wear and tear".  then when the car was returned, they claimed there were new scratches.  My problem is that I hadn't insisted on the scratches being noted on the car.  When I called and asked them not to do any work until I saw the car, my request was ignored and the repair took place.  Lessons learned, no matter how small make sure it is marked; take photos in front of the agent before leaving.  

This report was posted on Ripoff Report on 03/23/2013 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise/internet/enterprise-makes-false-claims-on-car-rental-damages-internet-1037343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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