Complaint Review: EOS CCA
EOS CCA UNETHICAL, ILLEGAL COLLECTION PRACTICES - AGENTS HANG UP - AGENTS CLAIM TO BE IN USA BUT OTHER AGENT ADMITTED TO BEING IN INDIA Norwell Massachusetts
This is the exact complaint I have also filed with the BBB that covers eastern Mass, Rhode Island, Vermont and Maine.
I received a notice of collection placement in the mail, and I have received numerous of these in the past. I've spoken to several reps over the last 5-6 months since I started receiving this randomly, claiming that I have a debt with AT&T of Principal: $2604.33.
Today, I contacted them at the number provided 617-826-6251 and initially spoke to a "Miguel Casas" - immediately, I advised the rep that I personally am recording this call, and would like him to know that and state that he is OK with this before we proceed.
Without saying a word, I thought he hung up on me because the line went quiet, then about 30-60 seconds later another individual came on claiming to be "Jim Taylor" - I advised Mr. Taylor that I was recording this call, and he then stated that I DO NOT have his consent to record the call. [continued below]....
I advised Mr. Taylor that his company, has an automated recording stating that calls are monitored and recorded for compliance purposes - so if he does not consent to ME recording the call - I DO NOT consent to HIM recording the call. He then placed me on hold, came back, and stated it was OK to record the call.
I asked him to clearly spell out his alias since he had a heavy Indian accent, I could tell I was speaking to someone in India. He spelled it out, and then I asked him to provide another form of Employee Identification since I know his REAL NAME isn't Jim Taylor. He provided Employee ID #N92 -- I then stated to him I'm calling in regards to the validity of a debt that is claimed by his organization, in which I have received numerous notices in the mail.
I also informed Mr #N92 that before proceeding to speak any further about this matter, I would need VERIFICATION + VALIDATION of the supposed debt mailed to me. He then asked me to provide him 3 pieces of information.
1) The Agency Reference # -- I advised Mr #N92 there is NO AGENCY REFERENCE number, there is an AGENCY ACCOUNT NUMBER.
He asked for THAT ONE, I provided it to him (#*******) and then he asked me for my name and my address.
I advised this individual to please state what position he holds with the organization, in which he claimed Floor Supervisor. I then notified him that I would NOT provide any further information, that I have provided enough information for him to pull up and access the supposed debt - and in order for us to continue talking about the matter that I would need verification + validation sent to me of the debt with concrete proof that I had incurred this debt.
**I HAVE NEVER BEEN A CUSTOMER OF AT&T AND HAVE NO IDEA OR KNOWLEDGE OF WHO OR WHAT US ASSET MANAGEMENT INC is!***
I then advised him that I was speaking on behalf of Stephen Krikorian (myself), and he wanted me to mail in documentation stating that I had authorization to do so. In which I re-advised him that I would first, need proof of validity of the debt.
If I have the notice, and the agency account number, obviously the information he was requesting was already available - and obviously there is no need to further verify anything.
Simply because I do not want any form of verification to be mis-used against me in a form of confirming, acknowledging or otherwise claiming responsibility for this supposed debt.
I then asked to speak with a superior, in which he rudely claimed there was nobody there - that HE is the supervisor. I advised him to re-think his answer, and if he's absolutely sure that was the answer he wanted to provide - that I would be doing my personal research to make sure I contact someone above him.
He rudely stated, I can't talk to you if you're not Stephen.
I then asked him, well that's odd because I know you're not a "Jim Taylor" - and asked him for his office location - he then admitted that he was calling from a call center. I asked for the specific location, and he again stated "call center" -- upon the 3rd time of me asking for the specific physical address - he then admitted he was located in INDIA.
I then notified him that based on his company being deceitful, and not providing actual names of employees, why would I need to provide MY INFORMATION to him, when I can not be provided their truthful information??
He then hung up.
I have written a hand written letter to the CEO, Mr. Paul Leary, JR - stating this experience - and that I find it despicable that in order for me to simply request MY LEGAL RIGHT to a verification + validation letter of this debt - that I went through that type of experience.
I refuse to deal with anyone at that office, and I'm filing this complaint as unethical business practices - and unlawful practices in terms of collections. I expect the BBB to take the appropriate action required.
This company is beyond unethical. Greedy crooked UNAMERICAN schmucks like Mr Paul Leary, Jr are the reason why our economy and country is going to the toilet. Stealing jobs from Americans to thicken his pockets, to scumbags in India - and then train them to lie about everything from their name to God knows what else. I have xeroxed copy the hand written letter I've sent to Mr Leary, Jr - and I'm mailing it to more than a dozen attorneys. I spent over 50$ in stamps, to mail the xerox copies along with a link to the uploaded recording on YouTube to over a dozen local and national newspapers, news broadcasting agencys, radio shows, and internet radio talkshows.
I'm sick of having my credit report used as a blackmailing tool. I'm taking charge, and taking back what's rightfully ours... which is OUR RIGHT TO FREEDOM, LIBERTY, AND JUST FOR ALL.
Mr Leary... to make this easier for you to understand, this here my friend is a classic game of Texas Hold'em... and I'm giving you fare warning my unpatriotic friend... don't throw your chips away to see the river.... I'm not bluffing, and I'm enjoying every minute of this. I know recently EOS CCA acquired some other major companies, and that you're attempting to re-brand yourselves... I'm making a 100% guarantee that I will make that next to impossible when I'm done, if my demands are not met.
30 days, I better receive a handwritten apology letter from yourself, as well as the original documentation I've requested - PROVE TO ME I HAVE THIS DEBT - because I DON'T - then when you can not find your proof because IT DOES NOT EXIST - i want documentation, NOTARIZED that states ANY AND ALL OF MY INFORMATION has been PERMANENTLY ERASED from YOUR DATABASES.
I WILL NOT SPEAK TO ANYONE IN YOUR INDIA OFFICE. If I'm contacted over the phone, I will utilize my various methods to make sure I'm speaking to an American, and ONLY an American.
This report was posted on Ripoff Report on 08/09/2014 12:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eos-cca/norwell-massachusetts-02061/eos-cca-unethical-illegal-collection-practices-agents-hang-up-agents-claim-to-be-in-1168575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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