Report: #1370548

Complaint Review: Ripoff Report | Epione TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Epione, one of the first centers in California dedicated to the practice of aesthetic laser surgery. Through the years, Epione has distinguished itself for excellence in clinical and technological advances pioneered by Dr. Simon Ourian. Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world.

  • Submitted: Sun, April 30, 2017
  • Updated: Fri, May 19, 2017
  • Reported By: Nini — Ardmore Pennsylvania USA
  • Epione TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Epione, one of the first centers in California dedicated to the practice of aesthetic laser surgery. Through the years, Epione has distinguished itself for excellence in clinical and technological advances pioneered by Dr. Simon Ourian. Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world.
    444 North Camden Drive
    Los Angels- California USA, California
    USA

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Epione for its full commitment to quality customer service.

Ripoff Report's discussions with Epione have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Epione listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Epione's owner, Dr. Simon Ourian, has informed us that his personal philosophy is that his patients leave happy and pleased with their results. As a successful doctor, Dr. [continued below]....
..... Ourian feels it is critical to listen to his patients and respond properly. By always putting his patients first, Dr. Ourian hopes to maintain Epione as a successful enterprise both now and for many years to come.





The information provided in this report below is based on comments made by Rana Japid & Dr. Simon Ourian during an onsite inspection held by a third-party verification company with no biases towards Epione.

Epione Medical Corporation is a cosmetic surgery center that provides its patients with the most up to date technologically advanced cosmetic procedures. Dr. Simon Ourian provides cosmetic treatments and has developed a line of skin care products to ensure his patients can maintain the health of their skin. Dr. Ourian stated the following about their services, "we are the number one providers of dermal fillers and Botox in the top 1% of the country. We are one of the most experienced providers of fillers and Botox in the country. We have been in business for 20 years, we have had thousands and thousands of people that have come to our center. I have trained many doctors worldwide and trained them on these procedures. I am on the board and an advisor to some pharmaceutical companies. My background and the number of people that come to my office speak for itself. We see close to 100 people a day, who come from all over the world. They come from many different countries to get treatments here."

Leads for Epione Medical Corporation are primarily obtained through referrals from satisfied customers. They additionally receive leads from Doctors and social media, "a lot of patients see his work on social media and are so impressed and that’s how they come in as well." Ms. Japid explained that after a potential client has decided to proceed with their services they will meet with Dr. Ourian to discuss the procedures they would like to have. Dr. Ourian will then, "give them a very clear outline of the treatments, how many treatments, the cost of the treatments to acquire realistic results. After that, the patients decide according to their budget and their time what treatments they would like to go forward with where they fill out consent forms."





CUSTOMER CARE & COMPLAINT RESOLUTION – EPIONE

During the on-site interview, Ms. Japid and Dr. Ourian were asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Japid expressed that complaints arise typically when a client is not fully satisfied with the results of their procedure. She gave the example of a patient who got lip fillers and decided they wanted to go bigger than they originally discussed. When situations like this arise, "we always bring them in for a follow-up consultation to assess the results and see if they need more."

When asked to comment on complaints posted on Ripoff Report's website Ms. Japid expressed that several of the comments made refer to procedures that they do not perform at Epione Medical Corporation. Because of this, they believe the comments to be false. She further expressed, "when they come in for a consultation we give them a very specific outlined treatment plans. Not only one treatment, but every treatment thereafter to get realistic results. So, all the information we give them is written on their consultation forms and is reiterated on their consent forms. So that we can make sure they always get the results that they want realistically so there is no information that s withheld from them so they can make a plan for the future so they don’t think that one treatment is going to give them the results that they are looking for." Epione Medical Corporation is approved by the Medical Board, the Better Business Bureau, the city of Los Angeles, and the State of California.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Japid stated, "each patient when they visit our office, they receive within 24 hours a follow-up phone call to see how their visits went, to see if they have any concerns, if they need any additional information. Before they leave the office, they are given very detailed aftercare sheets, make them complimentary follow-up appointments again to address any of their concerns. So, we take three different steps to ensure that every patient that comes through our office leaves with the best information, leaves with the best care and as well as bringing them back."

Epione Medical Corporation is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "its additional step that we want to take to ensure people that come here have a voice that they feel like we’ve heard them and we take as many extra steps as possible. Ripoff Report is a great advocacy program for patients and customers so we want to be on that site and try to accomplish their expectations through this."



EPIONE – STATEMENT FROM THE BEVERLY HILLS OFFICE

" Today, Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world. Epione is designed to offer clients comfort, convenience and privacy. We have specialized in the most current technology available for skin, hair, and body contouring. In addition to offering the latest in aesthetic medicine and treatments, Dr. Ourian has created a Signature Series line of skin care products. The genesis of the skin care line was Dr. Ourian’s frustration, early on in his practice, with the availability of pharmaceutical grade products that he could recommend to his patients.

Epione 's Epione's team has expressed that they love their job and love seeing the individual transformations they get to be a part of each day. Epione takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Epione takes its employee satisfaction seriously. Working together as a team is an integral part of the success of Epione. Everyone here loves their job, not only for the fantastic educational experience they receive, seeing the latest in medical advancements in skincare take place, but also for their love of each individual that walks through the door. "

Ripoff Report was pleased to learn that Epione 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM EPIONE

Epione recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Epione has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Epione recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Epione has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with our senior associate and or Dr. Simon Ourian, Ripoff Report is convinced that Epione is committed to quality delivery of services resulting in total client satisfaction.,





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Epione meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Dr.Simon Ourian Epione clinic Los Angels- California USA California

ZERO STARS: ---------------

1.) This report is based on my personal experience, I visited Epione twice ( in 19 January, 2017-/ 27 January, 2017) - I came honestly thinking I'd get results after seeing this doctor all over media etc.. But... - A- There is no word to describe how I was disappointed after I flew out from Philadelphia (Pennsylvania), traveled across the country for about 6-8 hours away just to this doctor. - B - Don't believe the videos that he has online. It's incredible marketing feat. - C- Don't be fooled by the instagram paid posts by models, actors, socialites . It's all a scam. - D- Please do not waste your time and money here. Unless you're a celebrity. - E- Be prepared to spend your entire day there, It was exquisite waiting room with luxury decor and model types answering the phones while you're watching marketing videos of the latest treatment they offer. without little or no consideration for your time,not to mention poor customer service and rude stuff. ----------------------------------------

2.) Dr.Ourian was not gentle at all. He seems very cold in nature and not a doctor I would be eager to come back to . I wasn't famous enough for him to be nice to. Total p***k. - A- He were rushed he didn't take the time to go over the procedure with me and put me at ease. The procedure only took 3 minutes and considering I was hoping for a little more then a brief rushed exchange with a Dr. Ourian. - B- I told him I had old fillers in my face he didn't even wanted to listen to me. He just injected my cheeks and left. The entire procedure was 3 minutes then I was rushed out of room. - C- After 5 days my face were so infected and swollen and the color of the cheeks becomes red and very painful. - D- I called the office and I had to deal with this problem with the worst clinic on earth. I kept sending emails and calling his office and they respond to me with insolence and indifference - I was crying and don't know what should I do . The girl who answered the phone her name was Kristina Martinez - She was so cold and don't care about my issue . She was so clueless and rude . She said just wait for this swelling may have gone from itself, I told her okay I will wait , but unfortunately the swelling increased and the pain was unbearable. I called the clinic two days later and asked for an appointment to see Dr.Ourian . - E- In January 27, 2017 I flew again from Philadelphia ( for about 6-8 hours ) to see Dr.Ourian and liked what happened in first appointment happened again. the scenario of waiting and ignorance was the same. - I had to wait for 3 hours, then they sent a nurse to see me and she said okay you have to take Antibiotics . And you don't have to see Dr.Ourian - I told her I didn't came all this way to take Antibiotics I have to see the doctor and I insisted on that. And to punished me for this request they made me wait another 4 hours, I waited and I was the last patient seen by the doctor that day , the clinic was closed. - Dr.Ourian came finally and saw me and said what happened to you is not my fault and I will ask you to take antibiotics like what the nurse said to you, I told him that I told you before that there was old fillers in my face, why you did not refused and you injected me with another product,,,,, it's all about money ? - I was crying I want a solution to the pain and the swelling in my face, I was wearing scarf covering the terrible swollen, they did not sympathize with me and did not forget to take pictures of me. - ---------------------------------

3.) They swelling stayed that way for one month. I had to see and paid for a new doctor in my city every week to get out of the fillers from my face.I came to this place with money saved ( five years of work) I was shocked at the price $ 5000 but I was so anxious to do this . His assistant said that the fillers material was special, and then it turned out that it's just Juvederm. - the nurse quoted so many different prices, I would have liked to have seen the doctor bc each patient is different. They try to up sale you based on what Dr.Ourian . They best interest to your money in your pocket not to you. I paid $5000.00 , Same product different place only $1200.00 .I wish I would of gone somewhere else instead of getting ripped off the way I did. ----------------------------------------

4.) the staff so irritating. what happened I tried to contact the office, they was avoid giving a straight answer about the refund. The call center keep asking me to hold on and left me for 15 minutes. Clearly to punish me . Horrible service. Kristina or Christine was extremely rude. -------------------------------------- - by the way you will not find any mention of his certificates on his website..!!! I wandered why,,?! - --------------------------------- In the same time you will find most Doctors will boast about their Medical Board certifications..!! -------------------------------------- So please keep searching for someone else to give your business to . Do not let this man mess with your face.He is not a certified dermatologist or a plastic surgery at all.... --------------------------------------- - What kind of doctor treat's there patients like this, terrible!!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.