• Report: #568706
Complaint Review:

Equifax Information Services, LLC

  • Submitted: Fri, February 12, 2010
  • Updated: Fri, February 12, 2010

  • Reported By: backpacker — Portland Oregon United States of America
Equifax Information Services, LLC
P.O. Box 740241 Atlanta, Georgia United States of America
  • Phone: 1-888-202-4025
  • Web:
  • Category:

Equifax Information Services, LLC makes it very difficult to close an account Atlanta, Georgia

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I had opened an account in my wife's name.  After she died of a terminal illness I called Equifax to close the account.  I explained the situation, that I had opened the account and the bill was being charged to my credit card.  I had a login and password.

Equifax insists that I send them the following by mail or fax:

- My name and contact information
- Her name and social security number
- A photocopy of my driver's license
- A copy of a power of attorney
- A copy of her death certificate with some kind of signatures - the representative's English was poor (somebody in Bangalore) and I could not understand what he was asking for.

There may have been more.  At this point I explained that as I opened the account I should have the right to close it, regardless of whether my wife is deceased or not or whether I have power of attorney.  Plus, I am not at all comfortable sending all this personal information about myself by fax or off in the mail where I have no control over who sees it or what happens to it.

Two phone calls and three emails later I am still fighting with them and Equifax refuses to change their terms.

Please keep in mind, Equifax is not required by law to do this.  Equifax could create a way to opt-out online that is fully secure by asking for answers to questions only the account creator would know.

This report was posted on Ripoff Report on 02/12/2010 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/equifax-information-services-llc/atlanta-georgia-30374/equifax-information-services-llc-makes-it-very-difficult-to-close-an-account-atlanta-geo-568706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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