Report: #1070922

Complaint Review: Equinoxdna

  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013
  • Reported By: Bonnie — Fort Wayne Indiana
  • Equinoxdna
    1285 Baring Blvd 297
    Sparks, Nevada
    USA

Equinoxdna Ordered Equinox cream - canceled order w/in 15 min. - $4.95 shpg is on VISA - they say I canceled product, but not shipping. Sparks Nevada

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On 6/25/13 I ordered Equinox Facial Cream and something called RVTL Antiaging Cream.  The final bill of sale said the special price was only for a short time and after that, it would be $99 a month.   So withint 15 min. I canceled the order.   A month later the shipping charges of $4.95 for each one showed up on my VISA card.  I called them - could barely understand them - and was told the order was canceled, but I neglected to cancel the shipping charge.   How can they charge me shipping for something they never shipped? 

I printed off the Cancellation Slip and kept it. 

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This report was posted on Ripoff Report on 07/29/2013 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/equinoxdna/sparks-nevada-89434/equinoxdna-ordered-equinox-cream-canceled-order-win-15-min-495-shpg-is-on-visa-1070922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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