Report: #1070922

Complaint Review: Equinoxdna

  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013
  • Reported By: Bonnie — Fort Wayne Indiana
  • Equinoxdna
    1285 Baring Blvd 297
    Sparks, Nevada

Equinoxdna Ordered Equinox cream - canceled order w/in 15 min. - $4.95 shpg is on VISA - they say I canceled product, but not shipping. Sparks Nevada

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On 6/25/13 I ordered Equinox Facial Cream and something called RVTL Antiaging Cream.  The final bill of sale said the special price was only for a short time and after that, it would be $99 a month.   So withint 15 min. I canceled the order.   A month later the shipping charges of $4.95 for each one showed up on my VISA card.  I called them - could barely understand them - and was told the order was canceled, but I neglected to cancel the shipping charge.   How can they charge me shipping for something they never shipped? 

I printed off the Cancellation Slip and kept it. 

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