Equiteric / Horseloverz.com Paula Horrible business practices, Rude customer service Hazelton, Pennsylvania

Many months ago, I ordered from this site some items for an upcoming horse show for my daughter.  It was my first order from this website and I had high hopes.  I received a confirmation on the order and an email saying it had shipped.  No tracking information was shared though.  After 3 weeks, I received one of the three items I ordered.  I called and inquired about the other 2 items and was told that they are out of stock and will not be coming.  They had 3 weeks to call me and tell me they were sorry but the items I was patiently waiting for were not coming. I was not happy at all.  The representative said "what do you want us to do...I can't send you something we don't have."  No offer to make good on anything.  No coupon, no I am sorry for your troubles ...nothing.  

So a few weeks ago I saw some riding pants that I knew my daughter would love and I decided to give it another shot.  Maybe I had just got a rude operator the first time and it probably isn't the whole company right?  WRONG.  I placed my order on 11/16/09 and received a confirmation that day.  Then on 11/20/09 I received an email from Paula saying that they received my payment but have no idea what I ordered.  Are you kidding me?  Here we go again.  So I email back the item information.  No response.  I email again a few days later.  Still no response from Paula.  I call a few days later to clarify my order again.  Spoke with Amanda and feel certain we are all set now.  Call again on 11/30/09 and they have no history of my order????  WHAT??? My head is about to burst.  The representative gives me 10 minutes of bologna about Paula having a computer crash and she would be happy to place the order again. blah, blah, blah.  

I was quite angry and it didn't get any better when the representative said..."It is a mistake and it happened, we aren't perfect like you. You need to get over it."  I cannot believe a company likes this exists.  Well, if they keep treating customers this way they will not survive.  Just look at the slew of horrible reviews of this company on this site alone.  I have requested a call back from the owner of the company but I am not holding my breath.

Shop somewhere else and save yourself the headache.