Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1406119

Complaint Review: Erie Insurance - Erie Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Erie_isTheWorst — Gainesville Virginia USA
  • Author Confirmed What's this?
  • Why?
  • Erie Insurance 100 Erie Insurance Place Erie, Pennsylvania USA

Erie Insurance, Erie Insurance Group, Erie Insurance Company Worst customer service experience in my 60+ years on earth; lied about claims processing in my community; prejudice? Erie Pennsylvania

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Because terrible things can happen, such as the total loss of a home due to fire, tornado or other disaster, a homeowner must be able to trust the insurance company providing that coverage. I have lost my trust and confidence in Erie Insurance for providing that coverage, and the risk with keeping Erie Insurance became too high. My first and only homeowners claim experience with Erie was the most negative experience with any company I have had in my 60+ years of life on this earth.

Here are bullet points summarizing my experience:

• Erie claims adjuster told me over the phone before he had seen my roof that he knew there would be no damage because he had seen houses in the community and they had not suffered damage. In the same call, the claims adjuster got upset when I mentioned my contractor would go up on the roof with him, saying “they are all just salespeople.”

• On the day of the first inspection, the adjuster arrived early and then said in a sarcastic tone “I’m not waiting and I’m going up on the roof now.” My contractor told me later that the adjuster did not want to engage in conversation with him. The adjuster later rang my doorbell and said he did not see damage but that he had to go over the results with me. I was working from home and told him I would follow up with the company later. He appeared displeased and insisted he had to discuss the results with me. I firmly told him I could not do it at that time. He sulked and walked off.

• I obtained the name of the adjuster’s supervisor and expressed my frustration at the adjuster’s attitude. The supervisor played down the adjuster’s attitude and then stated his adjuster had witnessed the contractor “damaging the roof” and that in cases like that they “contacted law enforcement.” He further went on to say there had been no damage in my community and that no Erie roofs had been replaced.

• Later I wrote the Erie corporate office and expressed concern about the law enforcement statement. They wrote a very formal letter back playing down the comment and said that a second adjuster had been trying to contact me. This was true, but it was a very busy month for me at work, and I had to focus on that so that I would not lose my job. So I reached out to a contractor from a different company and asked him to call and set up an appointment with the second Erie adjuster who had been trying to reach me.

• I could not personally attend the second inspection (I was working) but my second contractor later called me and said two people had showed up for Erie- an Erie adjuster and an independent contractor they had hired to bolster their case. At that point I was getting very aggravated with Erie’s handling of my case.

• I followed up with my “independent” insurance agent who sold Erie, and she provided me with the name of a manager in the claims office because she had worked with him in the past. I contacted the manager and he said that there was a lot of fraud going on in my community by contractors, because we were in the periphery of the storm and there was really no damage in my community (parroting what the earlier supervisor had said). He went on to say that the other insurance companies were not even going up on the roofs (not true). It seemed to me that he was either using that as an excuse, or that he was resentful of the other insurance companies.

• Later, I spoke with another person in my community who said they also had Erie Insurance and that their roof had been replaced, and said the problem may have been my Erie claims adjuster. She gave me the name of her agent, who I called. In the course of the casual conversation the agent said he had looked at all the pictures from Erie roofs that had been replaced and those that had not, and that “there was really no damage on any of them.” At that point I realized that Erie had in fact replaced several roofs in my community, the direct opposite of what I was told.

• Very recently I saw my first contractor in the neighborhood, and stopped to talk with him. He said he was very surprised Erie had denied my roof since it was no different from all those around me (all of which have now been completely replaced). He then told me that he had met with Erie adjusters on four other homes that had been fully replaced. This is the same contractor that the Erie supervisor said had been damaging my roof and that in cases like that they “contact law enforcement.” I want to make it clear that my chief complaint is Erie’s incompetent handling of my claim, which included deceit and extremely poor customer service. It became very clear that I could never trust them again. It’s actually shocking to me personally, since I have a superior credit and payment history- I have a very high (numerous times=850) FICO score, and I’ve never submitted a claim until this time. I subsequently dropped Erie for both homeowners and auto and am very happy about that. God help me if I still had Erie and then something terrible happened, like my home burning down and then being denied for getting our home rebuilt.

I love my family too much to allow that to happen. So, I find it imperative to inform others of what they may be dealing with if they are considering Erie for insurance coverage. Note to others wishing to complain about Erie: Erie uses many independent agents to sell their insurance. But the corporate office in Erie Pennsylvania is ultimately responsible and should be the address used for complaints. Otherwise multiple complaints get “washed out” because of the many different addresses of independent agents who peddle their junk insurance.

This report was posted on Ripoff Report on 10/13/2017 02:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/erie-insurance/erie-pennsylvania-16530/erie-insurance-erie-insurance-group-erie-insurance-company-worst-customer-service-exper-1406119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now