I purchased what I was lead to believe was a software package that would allow me to process rebates of various companies to their customers for $197. I paid this amount through a company called Click and Buy.com and I never received any software or a phone number to speak to someone regarding this matter. What I did receive was a link to a website that provides alot of reading materials and not any software. The initial email lead me to a pitch page for this company, "Process at Home". Once on that webpage I was given more info to read and that lead me to a page that illustrated the software that I was to receive. I say what appeared to be a database with the examples of the names of people that had requested rebates from different companies and a straight forward software program to do just that. I also say was represented as a tracking systems to show you exactly how much in profits were made daily. I started this business relationship with Process at Home, Angel Stevens, and E.S. Easyway Services on 2/08/08 and have yet to process one rebate online. Even more troubling is the fact that once I sent the email to Angel Stevens explaining that I have not received what her initial website/pitch page said I would receive, she had an assistant (Amy) respond to me with a message that did not even speak to the initial email from me. She directed me back to the process at home website and answered none of my questions in the email. That struck me as very odd and prompted me to do some research on my on. I then sent an email requesting a full refund prior to the 3 month money back offer expiring and Angel nor Amy nor anyone for that matter responded. I have my wife on the phone with our bank right now trying to get the process of repaying us started. I sent Angel another long email forgiving her for her fraudulent business practices and for not being upfront about exactly what her business is. I have yet to get a response and I am left with only my opinion. This company, in my opinion, offers something but does not deliver that something. Instead they inundate you with hours of reading materials that you must interpret on your own with no help from them. No software, no support, just less money in your bank and a sense of being ripped off!!!
Derrick the first
Los Angeles, California
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