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Report: #154048

Complaint Review: Escapes Gulf At Galveston Resort - Galveston Nationwide

  • Submitted:
  • Updated:
  • Reported By: New Iberia Louisiana
  • Author Confirmed What's this?
  • Why?
  • Escapes Gulf At Galveston Resort 11743 Farm Road 3005 Nationwide U.S.A.
  • Phone: 409-6320582
  • Web:
  • Category: Resorts

Escapes Gulf At Galveston Resort ripoff dishonest, fradululent, misleading sales of timeshare Galveston texas

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On March 30th my husband and i went to galveston to listen to a timeshare presentation. Mr Rob Mullinks was our salesman and my husband and I were interested in purchasing but the price was a little steep. We also told him that we had five children and we would be purchasing this to bring them on vacation. He then told us about a 2 bedroom and we told him that we could not afford that so he then said well... how about a 1 bedroom elite w/85000 pts. He told us that it would sleep 4 comfortable but we could bring air matress for the others because the unit was big enough for it. The price was still a little too high so he asked what if I brought the price to $8200. So, my husband and I thought about it and went ahead with the purchase. Keep in mind he has never said anything about lessening the pts.

Well, he did. Also, when i went to book my reservation with the resort I recieved my confirmation letter in the mail and it stated max capacity 4 persons. The salesman said we could have all 7 of us. Otherwise I would never have purchased this. This is alot of money for a large family with young children. When I called the sales office about the letter in July Mr Rob never called me back after several messages... 7-9@11:30a.m,7-10@6:15p.m, 7-11@2:45p.m, 7-14@9:00a.m and 7-14@11:15a.m. After not having returned calls I in the meantime called Mr Ron Kennon which is the project director and he told me "I am sorry... I wasn't sitting at the table with you so I don't know what was said. You will have to talk to Rob." I told him that i have left several messages and he has never returned my call and he said"I promise that I will get him to return your call by 5:00p.m." Of course that call never came. So, on 7-12 I then got in touch with someone at the corporate office named John Weaver which put me in touch with Mr Wes Spencer. He called me and told me that he would get in touch with Rob(salesman)to find out what went on. He also told us that he would see what he could do in regards to our planned vacation in which he put us up in a 2 bedroom so we were able to bring all of the kids this time. He also told us to go talk to Tony Morales the sales manager when we got there to see what they would do about his matter. We went next door to talk to Mr Morales and he told us that there was nothing that he could do besides sell us more points to use in a 2 bedroom unit or take our time in off seasons. He said that they have never had a problem with this salesperson before so they had to believe him over us. We would not have purchased this if we could not bring all of our children.

We can't afford to buy more points... we have five children and one is handicap. We have lots of medical expenses. I do not feel like this is a reputable company with the way they treat us. We were told before we left the sales office (from Mr Morales) that he would get back with us after he talked to his boss in regards to this. We are still waiting on the phone call since 7-18-05. He also told us that it states in our contract that there is a max people of 4... please note it states nowhere in the contract that there is a mac capacity. I feel like they should make there wrong right by either refunding the full amount or giving us what we were told. Please beware if you are going to purchase from this company. When and if you buy have it checked by an attorney as soon as you get home.

Angelique
New Iberia, Louisiana
U.S.A.

This report was posted on Ripoff Report on 08/17/2005 07:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/escapes-gulf-at-galveston-resort/nationwide/escapes-gulf-at-galveston-resort-ripoff-dishonest-fradululent-misleading-sales-of-timesh-154048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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