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Report: #716381

Complaint Review: escort Incorporated - West Chester Ohio

  • Submitted:
  • Updated:
  • Reported By: JCW — Pittsford New York United States of America
  • Author Not Confirmed What's this?
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  • escort Incorporated 5440 West Chester Road West Chester, Ohio United States of America

escort Incorporated Cincinnati microwave, passport, escort radar the company won't warranty my product West Chester, Ohio

*Consumer Comment: Unauthorized resellers.

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I purchased a radar detectors new from someone on eBay selling their unused unit. I called escort to verify the serial number prior to the purchase and the customer service rep substantiated the unit was not registered and had a one-year parts and labor warranty. I proceeded to purchase the unit based on the information I got from the escort representative. I call escort a couple months afterwards to buy an extended warranty and the customer service rep tells me eBay purchases have no warranty. They also shared with me that disclaimers is all over their site. I proceeded to take screenshots from their main page and registration area with no mention of voided warranties for eBay purchases. Furthermore, I called escort prior to the purchase to do my due diligence and escort themselves verified the unit would have a one-year parts and labor warranty. This company was simply not interested in satisfying a customer or even standing by their own customer service rep. I would not recommend after my experience purchasing anything from this company or believing anything they say.

This report was posted on Ripoff Report on 04/11/2011 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/escort-incorporated/west-chester-ohio-45069-2950/escort-incorporated-cincinnati-microwave-passport-escort-radar-the-company-wont-warrant-716381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Unauthorized resellers.

AUTHOR: Robert - (USA)

POSTED: Monday, April 11, 2011

I don't know how you missed it.  On their homepage, right in the middle at the bottom of the page is an active link "UNAUTHORIZED RESELLERS."  When you click on this link, you are presented with:

Warranty Exclusions
Warranty does not apply to your product under any of the following conditions:

1.  The serial number has been removed or modified.
2.  Your product has been subjected to misuse or damage (including water damage, physical abuse and/or improper installation).
3.  Your product has been modified in any way.
4.  Your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including eBay, uBid, or other non-authorized resellers.
5.  You are not the original purchaser of the radar detector from an authorized dealer or did not receive it as a gift from the original purchaser of the radar detector from an authorized dealer.

Unauthorized resellers appear and disappear, and may change names often, but purchasing an Escort product from any of the unauthorized resellers listed below will subject you to unauthorized reseller risks.

Further, if you click on the "unauthorized reseller risks link, you will see this:

Please be aware of the following risks if you purchase Escort products from an unauthorized reseller:

Possible exclusion of Escort warranty due to:

Purchase of stolen merchandise

Inability to validate the original purchase date and ownership with the original sales receipt AND the transfer of ownership with any subsequent bill of sale

Item shipped to you may be counterfeit, forged, or refurbished goods

Item may ship with serial numbers removed or modified

Item may appear new but contain internal water damage or damage from improper use

Item may never ship - contact with the seller may be difficult or impossible

Price may be inflated, incorrect, or changed after you place your order

Inferior product may be substituted for the advertised Escort product
 

Every manufacturer in the U.S. has an absolute right to control distribution.

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