Report: #1395623

Complaint Review: ESN direct

  • Submitted: Fri, August 25, 2017
  • Updated: Fri, August 25, 2017
  • Reported By: Brian — Albion Washington USA
  • ESN direct
    17255 N 82nd St Ste 100
    Scottsdale, Arizona
    USA

ESN direct Electronic shopping network, Inc. 1 name I know is AJ in customer service. on June 1, 2017 I ordered a 2008 1/10 ounce gold buffalo coin. My account was debited $609.90 as was visible looking at my account activity for June. I had ordered some other stuff and AJ who is in customer service had called and said one of my items was shipping and he wanted to let me know. I asked him about the coin I ordered and he said it would be a while yet. The coin was supposed to be NGC certified a perfect MS-70 uncirculated. This was probably a month or so after I ordered. Every time I called back after that I could not get anyone to pick up the phone and the message always is the same that everyone is busy helping other customers. I found out there were problems by findiing out online. Many other people have had problems apparently. This buffalo 1/10 oundce gold coin was only made in 2008 and I have been really wanting one for a long time and then this happens. They have cleaned up the website so there is no contact information anywhere. I found the phone number from the order history page after loggiing in to their website. I just want my coin or my money that was without a doubt, stolen from me by internet predators. Hope they get what they deserve. Scottsdale Arizona

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On June 1, 2017 I ordered a 2008 1/10 ounce gold buffalo coin certified MS-70 by third party indepent grading company NGC. MS-70 means the coin is uncirculated in a perfect mint state of 70. NGC stands for Numismatic Guarantee Corporation. 

My checking account had been debited for $609.90 for the coin by looking at June account history. About a month after ordering the coin, I received a call from AJ who I think worked in customer service telling me one of my items had shipped. I had some other items as well seperate from the buffalo coin. I asked him at that time about the coin and he said it would be a liitle longer. After that I could no longer get a hold of anyone. The message was always the same that everyone was helping customers.

Aj's phone extension is always busy. I foud out there were problems through the internet. I was shocked to see all the people who had made compaints against this company. The 1/10 ounce version of this gold buffalo coin was only minted in 2008 at the West Point mint in New York and I have been wanting one really bad then had this opportunity and had 609 dollars stolen from some internet predators. I hope they get what they deserve and I'm not talking about second chances.

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This report was posted on Ripoff Report on 08/25/2017 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/esn-direct/scottsdale-arizona-85255/esn-direct-electronic-shopping-network-inc-1-name-i-know-is-aj-in-customer-service-on-1395623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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