Complaint Review: Espree Prepaid MasterCard - Smyrna Georgia
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- Author Not Confirmed
- Espree Prepaid MasterCard 2778 Cumberland Parkway, P.O. Box 232, Smyrna, 300 Smyrna, Georgia United States of America
- Phone: 1-800-936-4360
- Web: https://www.espreecard.com/index.as...
- Category: Credit & Debt Services
Espree Prepaid MasterCard Terrible Customer Service Smyrna, Georgia
*Author of original report: Still nothing
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I had used my card at an ATM in downtown Minneapolis when my card was sucked into a machine (after only 7-10 seconds). Of course I was unable to get the card back from the bank who's ATM I was using. This is completely my fault. I should have been more attentive.
Upon calling Espree (and navigating through an illogical labyrinth of call queues) to get a timeline on how long it would take to have a duplicate card mailed to me, I was told that it would be seven to 14 business days (before it would even be SENT from Espree!). This is a week and a half to three weeks before it would even be mailed out, which is completely unacceptable.
I asked the representative if I would be able to have this expedited as I have been banking with them for over two years now and was immediately optimistic upon being told that it can be rush delivered via USPS. However, I was once again distraught to find that in doing so, they would have to charge me $50 to have it expedited. As I cannot be completely broke for (possibly) a month, I folded under their pressure and elected to have it expedited.
It is an absolute fact that I will be closing this account as soon as I can get my money out. Upon referring more than 12 people from the company I work for to this company, it is absolutely preposterous that they have the audacity to charge me $50 to have my card expedited.
This report was posted on Ripoff Report on 11/01/2010 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/espree-prepaid-mastercard/smyrna-georgia-/espree-prepaid-mastercard-terrible-customer-service-smyrna-georgia-657215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Still nothing
AUTHOR: codyeugenebryan - (USA)
SUBMITTED: Wednesday, November 03, 2010
The Call Center Supervisor Nici Callahan agreed yesterday to call me back by the end of the day today with a UPS tracking number for which I can track the shipping of my card. I didn't get a phone call before she left for the day. Also, upon speaking with a representative today (the one, ironically that didn't file the request in the first place), I was told that she was unable to obtain the tracking number.
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