Report: #749240

Complaint Review: Essential Retail Services

  • Submitted: Tue, July 05, 2011
  • Updated: Tue, January 29, 2013
  • Reported By: acontractor — Arizona United States of America
  • Essential Retail Services
    970 Reserve Drive, Suite #180
    Roseville, California
    United States of America

Essential Retail Services Pacific Air My company made repairs, we were NOT PAID, little communication from ERS, not answers from ERS Roseville, California

*Author of original report: Business as Usual.


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I was hired by Essential Retail Services to perform work at various retail locations. On their first call to me I spoke with Shawn, the dispatcher, about ERS's billing policy. He assured me that I would be paid in 30-60 days. After submitting my invoices without a confirmation that they were received I emailed to find out. It took a while to get an answer. The company is very unresponsive and disorganized in every aspect aside from procuring repairs. When they need the work done they'll call you 5 times a day. Once you complete the job and submit and invoice you're invisible.

They don't even follow their own internal guidelines. I was doing work but was not listed as a vendor. No one asked me to fill out a profile, submit insurance info... nothing. I thought this was strange since I've worked for other retail service companies. I figured if I'm not an official vendor than A/P probably doesn't have me in the system and I won't get paid. So I started calling and emailing to find out when I'm getting paid. I got a vendor profile form from someone and noticed that they wanted a signature at the bottom confirming that I had read the "Agreement". There was no agreement attached so I requested a copy. I requested and requested and requested for 2-3 weeks with every contact I had at ERS. No one replied and I have never seen this "Agreement". Needless to say I did not sign the document.

The last time I called I was told that the Accounts Payable person misses a lot of work and is behind. The receptionist could not provide any answers of course. She said the best I could do is leave a message for Accounts Receivable and I may get a reply. That was weeks ago. No reply.

BOTTOM-LINE: If you're a contractor, even if you're hungry for work, stay away from this company. They also go by the name Pacific Air Conditioning and Heating. I wish I would have seen these reports before I started working.
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This report was posted on Ripoff Report on 07/05/2011 10:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Business as Usual.

AUTHOR: azcontractor - ()

Obviously you did not thoroughly read my report regarding your Terms or my well documented efforts to contact Vendor Management. You know who I am because you contacted me over a year later then dropped the ball again. I challenge you to make thing right with all of your delinquent accounts. I know I'm not the only one because of converations I've had with you own staff. I stand by my assertion... terrible company.

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#2 UPDATE Employee


AUTHOR: PACIFIC AIR - (United States of America)

We do not know who this vendor is, but regret they did not follow the Terms of the Purchase Order in order to process their invoice.  At times, this occurs, and we find ourselve unable to work with this vendor relation.

We currently enjoy working with well over 2,500 Vendors, and enjoy a fine relationship.

We ask this Vendor, however, if they need help to please contact us and ask for Vendor Management.

This report is over 1 1/2 years old, but we welcome the opportunity to resolve or provide clarification.

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