Report: #812453

Complaint Review: estes express lines

  • Submitted: Wed, December 21, 2011
  • Updated: Sat, January 14, 2012
  • Reported By: tom — brighton Michigan United States of America
  • estes express lines
    3701 w broad st. richmond va 23230
    richmond, Virginia
    United States of America

estes express lines biggest crooks in the shipping buisness richmond , Virginia

*UPDATE EX-employee responds: Get freight insurance

Show customers why they should trust your business over your competitors...

this company charges big money to move fright accross  U S A , with no regard of responsibilty, big pay union people destroying everyones  goods,  will not commutcate, by phone only by EMAIL, they do not want to talk with anyone,  I will never use this chicken s**t  company again,  by far the worse company I used in 50 years ,   this company was used thru  U ship
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#1 UPDATE EX-employee responds

Get freight insurance

AUTHOR: tilidy - (United States of America)

As a past employee of Estes Express Lines(which is NOT union), people like you want freight shipped at the lowest price(understandable). But you don't look at the big picture.  There isn't one shipping company, that guarantees freight will not be damaged or lost.  Every company is held responsible for the freight, at its proper NMFC number and class of freight. The lower the class, the less pay a company will reimburse you, if it's damaged/lost.  So many shippers will lie about the class, on their bill of ladings, with the hopes of having it transported cheaply.  But will throw a fit, if it arrives damaged and demand they be entitled to a full refund of the actual retail cost of the item/s.  That's not how it works! Carriers have a reimbursement chart and it goes by the class and weight. EX:you ship something valued at $2000, and the carriers payout on its specific chart, for item class is only $1100, that's all you get. You will eat up the extra $900 if you don't ask to purchase insurance on it.  You ship a high priced item, make sure to label it correctly, nmfc and proper class and ALWAYS pay the extra insurance, so you will get the ENTIRE amount you invested in the item. That's the only way around getting stiffed.  I know firsthand Estes has good practices when it comes to loading freight securely. There are some bad apples that do a poor job and freight gets damaged. But that's any freight company. 
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