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Report: #185112

Complaint Review: Esurance - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Bakersfield California
  • Author Confirmed What's this?
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  • Esurance 747 Front Street San Francisco, California U.S.A.

Esurance ripoff bait and switch, raised rates for unfounded reasons San Francisco California

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Originally I was told that it would be $740 for 6 months with $246 down. About 2 days before my next payment was due they emailed me with a rate increase to $1168. Their reasons were that they could not verify my accident history. I emailed them back questioning why they couldn't verify that, and that I have never had an accident or even a ticket!

The response was that I needed to provide them with a letter of experience (come to find out that letter takes about 10 business days to get) I called customer service and they said that in the meatime I would be charged the higher rate.

I was furious and by the end of the conversation I told her I wished to cancel my insurance and she said that was fine but since they had to increase my insurance, I would be responsible for the difference in down payment of $143 and also a $50 cancellation fee. I refused and told her I do not agree and I never saw anything about a $50 cancellation fee. I also told her that I have revoked any previous right to charge on my credit card and she said there was nothing I could do about that. It will be charged. I contacted my credit card company and told them that I do not authorize any charges from Esurance and it has been a few days and they haven't tried.

I have since gone with Allstate and have learned my lesson on dealing with "low-cost" insurance. And to top it off Allstate gave me a better rate.

Lucia
Bakersfield, California
U.S.A.

This report was posted on Ripoff Report on 04/05/2006 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/esurance/san-francisco-california-94111/esurance-ripoff-bait-and-switch-raised-rates-for-unfounded-reasons-san-francisco-californ-185112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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