Report: #848226

Complaint Review:

  • Submitted: Sat, March 03, 2012
  • Updated: Sat, March 03, 2012
  • Reported By: Cheryl — Tallahassee Florida United States of America

    United States of America advertises free Federal Income Tax filing. HOWEVER, there is a tab about services that contains their fee schedule. If you submit tax information and elect to have your refund direct deposite Internet, Internet

Show customers why they should trust your business over your competitors... advertises FREE income tax filing and direct deposit of refunds. HOWEVER, there is a tab on that home page that reveals their actual fee schedule for preparation of tax forms; Randging from a free one to deluxe and premium packages. Apparently, you have no way of knowing that you do not qualify for a FREE filing until the entire return is completed. I am receiving Social Security and had one wage statement; No deductions or special forms. At the end of the return, a screen offered a Deluxe filing package and asked me how I wanted to pay for it. Since I was still under the impression that this was a free filing, I hit continue to skip that step. eTax then charged me $29.95 for a "Deluxe" return preparation and another $65 to have that fee deducted from my refund. This is unconscionable business practice. I believe that the web site is intentionally misleading and confusing for the user.
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This report was posted on Ripoff Report on 03/03/2012 03:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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