• Report: #848226
Complaint Review:


  • Submitted: Sat, March 03, 2012
  • Updated: Sat, March 03, 2012

  • Reported By: Cheryl — Tallahassee Florida United States of America
Internet United States of America

eTax.com eTax.com advertises free Federal Income Tax filing. HOWEVER, there is a tab about services that contains their fee schedule. If you submit tax information and elect to have your refund direct deposite Internet, Internet

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eTax.com advertises FREE income tax filing and direct deposit of refunds. HOWEVER, there is a tab on that home page that reveals their actual fee schedule for preparation of tax forms; Randging from a free one to deluxe and premium packages. Apparently, you have no way of knowing that you do not qualify for a FREE filing until the entire return is completed. I am receiving Social Security and had one wage statement; No deductions or special forms. At the end of the return, a screen offered a Deluxe filing package and asked me how I wanted to pay for it. Since I was still under the impression that this was a free filing, I hit continue to skip that step. eTax then charged me $29.95 for a "Deluxe" return preparation and another $65 to have that fee deducted from my refund. This is unconscionable business practice. I believe that the web site is intentionally misleading and confusing for the user.

This report was posted on Ripoff Report on 03/03/2012 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/etaxcom/internet/income-taxetax-cometax-com-etax-com-advertises-078bahtm-848226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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