ETOOL CLUB MIS Group Does not answer phone or e-mail, does not honor return policy Houston, Texas

The proof of the pudding, as they say:

eTool Club has been in receipt of the subject returned merchandise since 11/30/10.  As of 1/09/10, even after being reported to ripoffreport.com, they have not credited our VISA account.  This leads us to suspect they are "living on the edge" and do not have the funds to make the refund.  They do not answer their phone.  Try the number and find out for yourself.  If someone does happen to answer, it it because of this report.

They also stretch the truth, to be kind, such as having stated they "checked the specifications."  Their own specifications maybe, not the manufacturer's.  And their problems dealing with the manufacturer as a middle man are not the customer's problem.

Their rebuttal shows e-mails they claim were sent, but the the final e-mail was sent only after numerous phone calls and e-mails went unanswered and after they were sent notice of the report to ripoffreport.com.

EToolClub did not respond to my phone calls and e-mails until 11/18/10, after I informed them I had filed a rip-off report 11/17/10.   I then responded to EToolClub in the following manner 11/18/10:

Miss Aviles (EToolClub employee),

We have received your reply.

We first contacted you in this matter 11/10/10.  It took much too long for return authorization.  It is not good that EToolClub does not answer the telephone.  It is not good they don't answer e-mails in a timely fashion.  This situation was not of our making but owing to a mistake on the EToolClub website.  The bottom line is the responsibility lies at the doorstep of EToolClub not Wilton, the manufacturer, or its parent company.  Wilton does not make the claim that pedestal fits the vise I bought; I have a copy of their catalog now that shows what it does fit.

We were disappointed the item was not as advertised.  And one does not spend the time to modify an item when they pay over $300 for it.

I have spent much valuable time attempting to rectify this problem, and it is not over yet; you still have our money for the pedestal and shipping of the pedestal.

Robert R

We have responded multiple time to this claim and will take care of any customer that is not satisfied. See email:

The 1st. email I responded back to him on the same day he emailed us. Regards, Rosa Aviles 1-800-525-1997 -----Original Message----- From: Rosa rea. Aviles Sent: Friday, November 12, 2010 1:28 PM To: (((Redacted))) Subject: RE: ETOOLCLUB Posting - Return Authorization Hello Robert, Let me get with the factory regarding towards an RGA num. I looked on the specifications and I do see it says it fits for the 63199 but let me double check with the factory. Regards, Rosa Aviles 1-800-525-1997 -----Original Message----- From: (((Redacted)))[mailto:(((Redacted))) Sent: Friday, November 12, 2010 12:30 PM To: Rosa rea. Aviles; Pam m. Jackson; Nathan njh. Hollomon Subject: ETOOLCLUB Posting - Return Authorization

This was my 2nd. Email I sent him today on an update. Regards Rosa Aviles 1-800-525-1997 -----Original Message----- From: Rosa rea. Aviles Sent: Thursday, November 18, 2010 8:41 AM To: (((Redacted))) Subject: RE: ETOOLCLUB Posting - Order 26135 Importance: High I called on 11/15/10 and spoke with your wife about the situation I've been working on a call tag since Monday from TN and we are here in Houston. They called me today faxing me a call tag. I will send it over once I receive it. Please confirm you received this email. Regards, Rosa Aviles ETOOL/MIS 1-800-525-1997

Hello Robert, I received the call tag for your Pedestal Base please see attachment and follow the return Instructions, please confirm you received this email. RGA# 60216750 Sorry for the inconvenience. Regards, Rosa Aviles 1-800-525-1997 -----Original Message----- From: Rosa rea. Aviles Sent: Thursday, November 18, 2010 8:41 AM To: (((Redacted))) Subject: RE: ETOOLCLUB Posting - Order 26135 Importance: High I called on 11/15/10 and spoke with your wife about the situation I've been working on a call tag since Monday from TN and we are here in Houston. They called me today faxing me a call tag. I will send it over once I receive it. Please confirm you received this email. Regards, Rosa Aviles ETOOL/MIS 1-800-525-1997

We have responded and we will take care of this customer and all customers.