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Report: #701037

Complaint Review: Event Connect Inc, - Las Vegas Nevada

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  • Reported By: MJ — Diamond Bar California United States of America
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  • Event Connect Inc, 6330 S. Sandhill Road Suite 6 Las Vegas, Nevada United States of America

Event Connect Inc, Refuses to payback $13K for rooms promised and then blamed their supplier. Now in our legal department Las Vegas, Nevada

*Consumer Comment: Scam!

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 We were left out in the cold! 
Event Connect had our down payment of $13K since January 2010 with the understanding they were to reserve hotel rooms for the January 2011 CES in Las Vegas.  Communication was suddenly cut off in November and after numerous unanswered emails and phone calls we get a response back in mid December saying they were all out of the office but would ensure we had our hotel rooms as promised and paid for.  We waited for about a week and after not being able to get a hotel confirmation we called the hotel directly and were informed NO ROOMS were reserved for us.

WOW! A month before our biggest show and our arrival day no rooms or hotels available anywhere close to the LVCC. Event Connect claimed that someone from our office cancelled our reservations however this was a complete lie!  The hotel confirmed they released the rooms after not receiving the down payment needed in order to continue to hold the rooms by the hotel’s December’s deadline.  We promptly advised EC of our findings and of course they had another excuse and now they blamed their supplier and said they would take care of the monies owed us and would issue a refund. 

We had to scramble to find a hotel almost 40 minutes away! This was an additional expense as well as the added stress.   We paid EC to ensure we had 18 rooms and 1 suite and we had nothing.  Well here are almost two months later and still waiting to hear back from Event Connect about our refund.   I have been in the Consumer Electronics industry for over 35 years and I must say I never seen such a poorly run company.  The owner, Jim has never bothered to call us directly and all our emails to him have gone unanswered.   It is now in our legal department for resolution. 
As a side note, I must say Roxanne from EC has tried to get this cleared up however her upper management has not responded.

This report was posted on Ripoff Report on 02/28/2011 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/event-connect-inc/las-vegas-nevada-89120/event-connect-inc-refuses-to-payback-13k-for-rooms-promised-and-then-blamed-their-suppl-701037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Scam!

AUTHOR: JD - (United States of America)

POSTED: Friday, April 08, 2011

This company called me to state that they were with the Trade show that we go to every year.  They stated that last year, exhibitors complained they did not have enough rooms, so they are doing it early.  It sounded fishy, so I called the Trade show directly, and they said that this company, Event Connect was not with them.

When I tried to call Event Connect, the receptionist on the phone was very rude and would not let me speak to someone unless I told them what company I was with.  I had a suspicious feeling about this, so I looked online regarding the company and I found a few fraudulent complaints!

They are lying and pretending that they are with NAMM in Anaheim.  Be aware!  It sounds like you may not get the rooms you have booked.

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