Report: #1020908

Complaint Review:

  • Submitted: Wed, February 27, 2013
  • Updated: Wed, February 27, 2013
  • Reported By: Doug — Calgary Alberta Canada
    Room 201, 2rd Floor, Building 8, Zhongxing Industr
    Shenzhen, Select State/Province
    China sent used & damaged smartphone, no refund Shenzhen, China

Show customers why they should trust your business over your competitors...

I paid $40 to return a phone that cost $176. I lost $216.

The Chinese made, no brand, smartphone they sent me was used and damaged when I got it. There was no additional padding beyond a bubble envelope. The items were not in their original packaging, the battery was charged and there were fingerprints all over the screen. They didn't attempt to disguise their fraud.

When I first started it I got an error message saying "the process has stopped". The phone beeped during calls. I used it for a week and discovered several other damaged or substandard features. They promised a refund which never came. They drag out the process so long that you can't submit a buyer protection claim from PayPal. The site looks very professional and they claim to have excellent buyer protection and customer support. Not true.

These crooks seem to have layers and layers of deceit. One comment said they were sent to a third party for dispute resolution. Another said they used fake security and buyer protection badges. They are members of, which itself appears to be a sophisticated scam.
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This report was posted on Ripoff Report on 02/27/2013 08:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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