So on feb 2 for a bday and lat Christmas present a friend told me to create a controller at evilcontrollers.com, which i thought was a pretty good site and pretty sweet setup on making your controller. One of the things i added was a year warranty to my controller for an additional cost of course (ill bring this back up lil later) my order came around feb 14 and i used the controller to play gow3, a lil under a month goes by and i decide to take the controller to black ops to. on my first game i noticed i CANT sprint (clicking in left analog stick) the only way to sprint is pressing it "extremely" hard. so i emailed the company explaining my situation on 3/15/13. got a response back from them telling me to fill out this repair form and they will get it fixed for me that very same day. so i figured ok cool let me just read over the repair form i have to fill out before i ship it in to them.. upon looking at the repair form i noticed they were going to charge me 10 dollors to ship it to them and if it was a manufactures mistake they would reimburse me the shipping charges, thought ok thats fine kept reading down noticed thumb sticks and bumper buttons are NOT covered under warranty (thought to my self bs, i looked at the small print) they were going to charge me i believe 8 bucks for the repair to occur plus tax. well i went to THEIR site scrolled to bottom clicked small print and the terms and agreements. this is a copy and past from their website....(added the top para and bottom title to show thats all what the warranty says.
If for some reason you have a change of heart and choose to return your Evil Controller, Customer Service must be notified with in the 7 day return period. The controller must be returned in like new condition. Evil Controllers has the right to charge a restocking fee for any product that is received for a return, not like new condition. Evil Controllers is not responsible for the shipping on a returned item. Returns after the 7 day period will not be accepted.Returns can be sent to:
Returns - Evil Controllers LLC
2050 East 5th Street #2
Tempe, AZ, 85281
Warranty covers parts, molds , and physical functions of the controller. The warranty does not cover changes in programming or industry changes. Evil Controllers does not endorse the use of modded controllers for online game play. These controllers are made for entertainment purposes only.
DISCLAIMER AND LIMITATION ON LIABILITYBY USING THIS WEB SITE, YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS WEB SITE AND THE INTERNET GENERALLY. THE INFORMATION IS PROVIDED
I then spent a few looking around their site trying to find where in gods name it says the warranty doesnt cover thumbsticks or bumperbuttons if its not under terms and agreements and SMALL PRINT...its only under the repair form which i couldnt find on their site its only when they email it to you to fill out for a problem...with this being said im in a email battle going on for 3 days with these people telling them...
1)controller is under 1 MONTH old and not working
2)YOUR WARRANTY DOESN'T say anything about excluding parts
3)from reading others complaints how am i to spend 20 dollars on your faulty product to ship it to you and pay for parts COVERED under warranty and risk the chance of NOT getting it back or (principle) getting my shipping back
4)being its under a month with warranty THEY should send me a box with the repair form in it and ill fill the repair form out as long as it goes with MY WARRANTY actually its not even my warranty its YOUR WEBSITES WARRANTY and send my controller to them with a return stamp THEY mail to me in that box.
i mean i dont even know if ill get a good controller back even if i did pay to send it back just get screwed over with them messing with something. truthfully i dont know what to do break down and take chance that with me arguing with them saying its under warranty just say "F" it and mail it to them and pay for it and risk getting a shotty job or waiting 2 months like ive read from other complaints to get the controller back
or should i just keep pushing for THE WARRANTY I PAYED FOR and THE WARRANTY ON THEIR WEBSITE
i already printed the page out so if they try to "change" the page with the warranty cover on it i at least have the original.. i even went so far as printing every single page on that website to show that is no sign of this so called "void" in warranty it is NOWHERE to be found EXCEPT on the repair form NOT on their website
suggestion DON'T use evil controllers they talk all sweet but they are really just a cobra in the brush taking your money and then trying to make more and more money of you for THEIR FAULTY products