• Report: #1111729
Complaint Review:


  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: Katie — pewsey, wiltshire, england
tempe, Arizona USA

EVIL CONTROLLERS Slow delivery, faulty product, lied about dispatching the product, not received for xmas. Ignored. Awful company- scam. tempe Arizona

*UPDATE Employee: Please give us another opportunity.

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I ordered a controller on the 24/11/13- the orange fire PS4 controllor to be specific. They quote 5-7 days processing time. It was finally dispatched after I contacted them on the 9/12/13. I received it on the 11/12/13. So this took 17 days. 

The controller had awful paintwork, on one side there were no flames it was just orange. So I contacted them on the same day to ask if I could return it. They asked me to send pictures to an email address, which I did. I was then asked to send pictures to another email address, which I did. By the 16th I was a bit fed up as this was supposed to be a christmas present and I hadn't heard anything in 5 days (after emailing an additional 2 times). I then contacted them on their live chat and was told I could return it. I was told when I posted it, if I spoke to them and gave them the tracking number, they would dispatch a new one straight away. They said I would be refunded for how much it cost me to return the item. 

I then contacted them on the 17/12/13 to give them my tracking number. I was told my controllor would be dispatched the next day by express mail and that I could expect it by saturday (the 21/12/13). 

I then contacted them on 19/12/13 as I hadn't received a tracking number for it being shipped. I was told it hadn't been dispatched yet but that it would be with me on saturday still (the 21/12/13). I also commented on the fact I had received an import tax bill of about £26.00 UK sterling (this is $42.95 dollars!). I think it's wrong you're not warned about this at the till as i've never received this before. I was just told it was in the terms and conditions. 

It never turned up on Saturday 21/12/13. I contacted them and they said there had been a delay and I would receive it on Monday the 23/12/13. I then asked if it would actually be with me on Monday as I was promised Saturday before and was losing trust in the company. They just gave me my tracking number and didn't comment on this. I then noticed just after I spoke to them I got an email from fed ex.. saying that the shipment information had been sent to fed ex. I was a bit confused why I received this email when it was already meant to have been dispatched. So they only 'dispatched it' when I spoke to them- It was as if I had reminded them. 

It never turned up on Monday 23/12/13. Fed Ex said that the 'expected delivery date' was Tuesday 24/12/13. It was being delivered to my work which closed at 2pm on this day! I was also not working that day so if it was delivered before we closed I organised with a work colleague to take it home and I would have to drive to them and collect it that evening. 

I contacted them on their live chat and explained everything that had happened so far. They started by giving me my tracking number and telling me when I originally ordered my controller it wasn't due to be shipped until the 10/12/13 because it was 'december sale time'. I said I wasn't asking for the tracking number and that there website quoted 5-7 days processing time in the HOLIDAY time. So they need to warn people if it will be longer due to a sale! They apologised. 

I was then told they would contact Fed Ex to ensure I would receive it Tuesday (this is still on the live chat). I was told Fed Ex could ship it to an alternate address and given a number to contact them on. I called them straight away. Fed Ex then told me that they hadn't dispatched the item and there was nothing due to be delivered to my work address! They said that all they had done was 'initiate the delivery' which basically meant they had sent Fed Ex information detailing what they would be sending, how much it would weigh, and what the item was. This is what the email meant on saturday I received saying that the 'shipment information had been sent to fed ex'. They said there had been no 'scans' for the item, which they do when they receive the item, and when they move it to different locations, and when they deliver it. 

I told the person on the live chat that Fed Ex had informed me they had not dispatched it. They said 'Our fedex reps I spoke to earlier on the phone have confirmed that it was sent'. I then replied saying that I had been told they hadn't. This was the last I heard from them this day, they stopped replying and went offline. I then got an email not too long after I spoke to them from Fed Ex saying the item had been dispatched and it was due to be delivered to me on 30/12/13!!!! I was absolutely furious! They lied to me completely. Don't make promises you can't keep! It had only been dispatched when I spoke to them and 'reminded' them AGAIN like last time!

I then sent them a long email basically asking why I had been lied to. This was on 24/12/13. I never received a reply. 

I didn't bother to contact them again until I received the item. I spoke to them on the live chat and explained my frustrations. That the item was faulty (do they not have a quality control?) and that the delivery took so long BOTH times. I said I think I deserved my original shipping costs back. After a while of explaining I meant my original shipping costs not the return postage I had to pay for they agreed to refund it. Think it was the least I deserved. After looking at this website I wish I had never bought from them. My partner had nothing to open on christmas day! 

So dissapointed. So angry. Caused me alot of stress! Never again will I order from this company. Slow replies, not very apologetic/sympathetic on the live chat, slow processing time and they only seemed to get things done when I spoke to them and reminded them to do their jobs!!







This report was posted on Ripoff Report on 12/30/2013 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/evil-controllers/tempe-arizona-85282/evil-controllers-slow-delivery-faulty-product-lied-about-dispatching-the-product-not-r-1111729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please give us another opportunity.

AUTHOR: Evil Tom - ()


 First off, let me apologize for the experience you received from Evil Controllers. This is not the experience I envision for our customers. Our controllers take 8 business days to build during the holidays, and your order was beyond this processing time.

 Second, I apologize for how you received your Evil controller. It is unlike Evil to send out a substandard product that you paid a good amount for, and waited so long to receive. Each Evil controller goes through an 18-point inspection before it ships, your controller obviously did not.

 Third, I apologize for the confusion of the VAT charge. When shipping internationally, there is occasionally a VAT charge applied. Unfortunately, Evil has no control over customs duty and the applied VAT in your country, although these charges are typically minimal. These are not shipping charges. Shipping charges were paid at the time of your order. Evil does not receive any profit or revenue from these charges, and personally, wished that they didn't occur!

 Lastly, there is no excuse for the lack of communication you received. During the holidays we get busy and that is no excuse. There is no logical explanation for how a faulty product ever left the Evil headquarters. I truly appreciate the fact you chose Evil to be the only gift you were giving during the holidays. You went through a lot of trouble and stress to try and get the present under the tree in time for Christmas and we failed you. Please allow me the opportunity to show you how a true Evil experience should be. Please contact me at 4809686690 or email Tom@evilcontollers.com. Thank you.    

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