Report: #704846

Complaint Review: evoice

  • Submitted: Thu, March 10, 2011
  • Updated: Thu, March 10, 2011
  • Reported By: Dr. Thompson — Lakewood Ranch Florida United States of America
  • evoice
    6922 Hollywood Boulevard - 5th Floor
    United States of America

evoice j2 global communcations, inc. False Advertising - Double Charging , Internet

Show customers why they should trust your business over your competitors...

On March 4th I signed up for evoice's $29.95/mo. Voicemail/800# service.   After completing my account I tested out their service.  I made two test calls and thought the web based admin software was very limited.  So I requested via email to have them cancen my account.  This service came with a 30 day money back guarantee and 1000 mins.  I used 2 mins and was a customer for 3 hours.

On March 7th I saw a charge on my credit card from evoice.  It was $49.95!!!!!!!!!   I once again contacted evoice's customer service and spoke with Ashley.  First she flat out denied my card was ever charged.  After I gave her my bank's transaction number, she changed her story to, "maybe you signed up for more than one account".  Plain ridiculous.

I have since spoken with Sandy as well, both women claim they've done nothing wrong and I must be mistaken.  However I have already filed a claim with Visa and I have no doubt I will get my money back, its just having to spend the time trying that pisses me off.

I also filed a complaint with the BBB, but this company already has a "F" grade from doing the samething to many others.

Please avoid this company.  I did find a company that is great for voicemail/800 service - (((REDACTED)))com - everything is great with this company.
  sorry, …allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company… your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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This report was posted on Ripoff Report on 03/10/2011 08:52 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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