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Report: #1234534

Complaint Review: Evoluction BankCard - Hewlett New York

  • Submitted:
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  • Reported By: Fiona — Minnesota
  • Author Confirmed What's this?
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  • Evoluction BankCard 1465 Broadway Hewlett, New York USA

Evolution BankCard Lied from the beginning Hewlett New York

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They lied to me and misrepresented their service from the very beginning of our association.

I registered for their service at the beginning of Sept, 2104. My account was not “verified” by their business office until January 2015 and I was not able to use their service until January, but I was charged a monthly fee every month from Sept onwards. The referral bonus still has not been credited to the person who referred me.

I called to find out what was going on at the beginning of April, when I saw the $178.17 debit from my account. It was only at that point I was told all information about my account and the fees being charged had been sent to an email account I do not own and have no access to. I cancelled my account then and there.

I took everything to do with Evolution Bankcard and threw it in the dustbin, thanking my lucky stars I was no longer using their service. Imagine my surprise when I recognised the ID code in a debit from my account for $21.95 on June 2. When I called to inquire, I was informed I would have to return the swipe terminal, otherwise I would keep being debited and my account would not be closed, which is extortion.

I told the young man I do not have the terminal, I threw everything away, and that I wanted to speak with a supervisor. His response was that there was no supervisor free to talk to me. When I insisted I needed to talk to a supervisor, he transferred me to a voice mail for Donald Lao. The message said I would be contacted within 24 hours. I have heard nothing, no phone calls, no messages, no texts or emails.

  • I was not allowed to speak with a supervisor, or given the option of waiting til they finished their call.

  • When I registered for their service, I was not told about fees, they were hidden from me.

  • They did not check with me about any email address. I have one and one only, and have had for years.

  • I was not offered an option of email or paper statements.

  • They sent information about my account to an email I do not own and have no access to, which is a clear abrogation of the laws regarding transmission of confidential financial information.

     

 

Sept 3, 2014    - $15.00 (monthly fee)

Oct 2, 2014      - $15.00 (monthly fee)

Nov 4, 2014     - $15.00 (monthly fee)

Dec 2, 2014     - $114.00 (monthly fee + minimum transaction fee)

Jan 1, 2015     - $15.00 (monthly fee)

Feb 2, 2015     - $15.00 (monthly fee)

Mar 3, 2015     - $15.00 (monthly fee)

Mar 13, 2015                                   + $153.74 (client payment)

Apr 2, 2015      - $178.17 (monthly fee, minimum transaction fee fee, security upgrade fee)

May 4, 2015                                    + $102.50 (partial reimbursement of fees)

Jun 6, 2015      - $21.95 (monthly fee)

                         ________              _________

                         - $404.12               + $256.24 

This report was posted on Ripoff Report on 06/09/2015 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/evoluction-bankcard/hewlett-new-york-11557/evolution-bankcard-lied-from-the-beginning-hewlett-new-york-1234534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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