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Report: #1338086

Complaint Review: Excede internet - Internet

  • Submitted:
  • Updated:
  • Reported By: Ladydane — Lake Alfred Florida USA
  • Author Confirmed What's this?
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  • Excede internet Internet USA

Excede internet Lied! Worthless! nationwide Internet

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Also known as WildBlue, Blacksheep inc. Was purchased by Direct TV as a "add on". I wasn't told it was a separate company, I was led to believe it was part of Direct TV as it was set up same time as my Direct TV. Then come to find out, it was installed by 2 separate installers. After 10 days, and long waits on the phone to try and TALK to some PERSON. I finally got through after 10 days. I cancelled it. I was told that because it was a 2 yr contract, I would be charged for each month I didn't use. In other words, 23 months of service. They informed me they would take $344.00 out of my checking on Nov 12th. I told them DO NOT access my account!! Send me a PAPER BILL. They guy said he put a stop on the computer and that my account would NOT be debited!. Yeah, RIGHT!!! TODAY, Nov 14th, my bank online said they posted a debit for the $344.00!!! EXCEDE ARE LIARS!!!! I told them NOT to do this! I went to the bank and tried to put a stop payment on it, don't know if that will help as it is already posted to my acct!. STAY CLEAR of this company!! On day 1, the installer had a hard time getting it running, AND, I paid an additional $120.00 for a POLE to put the dish on!. Then from day 1, I had no service, and the few times I did, (only minutes) it was slower than molesass,... This company is a rip off!!! DO NOT USE THEM! They go by Wild Blue, and is owned by Blacksheep Enterprises. BEWARE!!!

This report was posted on Ripoff Report on 11/14/2016 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/excede-internet/internet/excede-internet-lied-worthless-nationwide-internet-1338086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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