Complaint Review: Exclusively Red Tag - Internet
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- Author Not Confirmed
- Exclusively Red Tag Internet United States of America
- Phone: 404-393-5592
- Web: www.exclusivelyredtag.com
- Category:
Exclusively Red Tag Ignored 3 Requests for Call Tag on Defective Item, Internet
*Author of original report: return request has now been fulfilled
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Received defective Philips SRU4105/27 Universal Icon Remote from this vendor. The policy on their website states "If, for any reason, you are not completely satisfied with your purchase, you may return it free of charge for a period of 90 days from the original purchase date - we'll even pay for the return shipping. Simply email us and we will send you a prepaid return shipping label." I have made 3 requests in the form of 2 voicemails and 1 email and have all been ignored.
This report was posted on Ripoff Report on 01/26/2010 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exclusively-red-tag/internet/exclusively-red-tag-ignored-3-requests-for-call-tag-on-defective-item-internet-560329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
return request has now been fulfilled
AUTHOR: anonymous - (United States of America)
SUBMITTED: Monday, February 08, 2010
The company contacted me yesterday by email after seeing this report. They advised that an email was sent to me with the return call tag on 1/25. The email somehow got lost in cyberspace. The company representative was very apologetic, resent me the call tag and expressed concern that my request for a refund would be taken care of without further delay. I am very satisfied with their response and would not hesitate to do business with them in the future.
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